MS Outlook is not adding my gmail account. I have done everything - like IMAP is enable...

GetHuman3068145's customer service issue with Google from June 2019

Help with my Google issue
The issue in GetHuman3068145's own words
MS Outlook is not adding my gmail account. I have done everything - like IMAP is enabled, Less secure app login is enabled, SSL login is ticked, plus all other remedial measures available on the web have been tried. Cache has been cleared from Google Chrome. But the end result is, "Something went wrong. Try again later". I have also tried other email clients like Windows Mail. But adding this gmail account fails on all fronts. *My Webmail Gmail is working fine. Emails on the Gmail server are coming and going. All my stored folders are safe. But they would not appear on my MS Outlook client for Office *** **-bit Product ID: *****-*****-*****-AA***. *I have repaired MS outlook, restored defaults - but to no avail. Please help me overcome this issue.

GetHuman3068145 did not yet indicate what Google should do to make this right.

How GetHuman3068145 fixed the problem
I have just solved this problem. I vaguely recalled making a small change in settings in Outlook Office. I went to the Office Account Settings and unchecked the box in Account Privacy Settings for Connected Experiences (at the bottom of the list). Just now I have rechecked that box and this Gmail issue has gone away. I doubt that this is the reason everyone else is experiencing this problem, but it definitely was my issue. (In Outlook, click File*Office Account*Account Privacy-Manage Settings to locate this area.)
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Customer service issue
Reported by GetHuman3068145
Jun 11th, 2019 - 2 years ago
GetHuman3068145 shared how to fix
Seen by 7 customers so far
Similar issue to 75437 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman3068145 started working on this issue
Jun 11th, 2019 11:03am
GetHuman3068145 confirmed the issue is fixed. Hooray!
Jun 11th, 2019 5:01pm

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