My primary email, listed below, appears to be used by at least two other individuals. O...

GetHuman-brucevau's Complaint issue with Google from May 2019

Help with my Google issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-brucevau's own words
My primary email, listed below, appears to be used by at least two other individuals. One individual lives in New York, is a female, has a child, uses OnStar and shops a lot. *The other individual lives in West Palm Beach, Florida and apparently has the same name as I. The person in West Palm Beach just ordered something from GNC and I got the confirmation email.*At this point, there have been no financial issues, and I don't want there to be any. I would like Google to verify that I am the only person that has the authority to use my email address. I would also like for them to get the other two people to stop using it.

GetHuman-brucevau did not yet indicate what Google should do to make this right.

How GetHuman-brucevau fixed the problem
After I had originally tried to contact Google about the problem I sent an email to GNC (the company that I received the receipt from). They looked into that matter on their end and said it was an incorrect email address in their database. They indicated that they had fixed the problem and it should not recur. That remains to be seen. I still have the other individual to deal with but that may also be a slightly incorrect email address. I did a search on facebook using my name and came up with ** discreet entries that had the same first and last name. If the problem returns I will report it on this forum.
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint issue
Reported by GetHuman-brucevau
May 17th, 2019 - 2 years ago
GetHuman-brucevau shared how to fix
Seen by 8 customers so far
Similar issue to 68609 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman-brucevau started working on this issue
May 17th, 2019 12:06am
GetHuman-brucevau shared this issue with friends on Facebook
May 17th, 2019 12:07am
GetHuman-brucevau indicated the issue is not fixed yet.
May 17th, 2019 1:31pm
GetHuman-brucevau indicated the issue is not fixed yet.
May 17th, 2019 8:24pm
GetHuman-brucevau confirmed the issue is fixed. Hooray!
May 17th, 2019 8:26pm

Paying Too Much for Internet?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers