Google Customer Service Issues

Archive 81

The following are issues that customers reported to GetHuman about Google customer service, archive #81. It includes a selection of 20 issue(s) reported May 11, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm having trouble verifying my account. I spent over 7 hours on the phone but got no resolution. I performed a factory data reset and tried to access my old account but couldn't remember the password, so I created a new account. However, I am still unable to use my phone properly, including GPS. I can't receive a verification code because the phone numbers on the account don't work, and I can't add a new one since I can't access my account. My kids are two hours away, and I can't reach them. I don't have access to my email because I forgot the password. I need my phone urgently. Please assist me tonight. You can reach me at [redacted] This has been a frustrating experience for me.
Reported by GetHuman2903154 on Samstag, 11. Mai 2019 04:07
I utilized my Google account ([redacted]) to back up my photos with the Google Photos app. Once my photo storage reached its limit of 15GB, some photos couldn't back up anymore. To address this issue, I created a new Gmail account ([redacted]) to back up the remaining photos. I then logged out of my old Gmail account ([redacted]) after confirming that photos before the storage limit had been backed up. Subsequently, I logged into the new Gmail account ([redacted]) to back up the pending photos. However, upon logging back into the old account, I discovered that all my photos were missing. Despite following the methods suggested in Google Help, I couldn't retrieve the missing photos. I'm seeking assistance from Google to help me recover these critical photos. Thank you for any help provided.
Reported by GetHuman2903487 on Samstag, 11. Mai 2019 06:28
Hello everyone, I recently got a new phone and phone number. Strangely, when I attempted to log into my account, it stated that my password was changed 12 days ago - a time period when I didn't have a phone. My recovery phone number is now outdated, but my recovery email is still accurate. This situation is crucial for me since my entire digital life, including important applications and bank accounts, is linked to this account. My details are as follows: - Name: D. Haehnel - Recovery email: [redacted] - New phone number: [redacted] I'm uncertain about the account creation date. I urgently need an email to reset my password to regain access to my account. Thank you for your prompt assistance.
Reported by GetHuman-dabesst on Samstag, 11. Mai 2019 15:31
I am having trouble accessing my email account under the name K. Bahari. Every time I try, it seems to get stuck in a loop. I have attempted to create a new account, but I have used this email for registrations on other sites. In order to regain access, I am willing to provide any additional information needed. The phone number linked to the account is [redacted], and the date of birth associated with the account is January 17, [redacted]. The security question is asking for the account creation date, which I do not remember.
Reported by GetHuman-kambizaa on Samstag, 11. Mai 2019 20:13
I have been using my school email for browsing for many years, but now that I have graduated, I am transitioning to using my personal email. However, it seems like my personal email might be synced or connected to my mother's account. Even though we have checked and confirmed that our accounts are not linked, I can see all her bookmarks and passwords on my browser. My mother created my personal Gmail account years ago while she was logged into her account. I am unsure if this invisible link between us is causing the issue. Would creating a new personal email and changing my preferences on various sites be the only solution? It is puzzling because our accounts are not officially connected, yet I still see her data on my new laptop. I have checked the account settings, but there seems to be no direct link with my mother's account. How can I unlink our accounts to prevent her changes from appearing in my browser? Any assistance on resolving this matter would be greatly appreciated.
Reported by GetHuman-thatscon on Sonntag, 12. Mai 2019 00:13
While playing Word Cookies, I attempted to buy coins at a 40% discount using the 1-tap method and my password. However, it kept saying my password was incorrect. Despite multiple attempts and even requesting verification texts from Google, I couldn't resolve the issue. I tried reaching out to Google via Gmail, but it seems there's a connectivity problem. Both Google Services and Samsung Internet are currently not functioning correctly. I spent more than an hour with AT&T Tech Support, who suggested that since it involves Google Services, I should contact you for assistance. Please help me resolve this issue.
Reported by GetHuman2907424 on Sonntag, 12. Mai 2019 01:51
I have been locked out of my account for a while now because the recovery team mentioned that I failed to provide the link to the webpage. At first, I was confused about what was being requested, but I eventually realized what they meant. I submitted my Twitter account information, like an old post, but they are still asking for this link. How can I locate this link? Which one are they referring to? What web link should I provide to Google support to regain access to my account?
Reported by GetHuman2907866 on Sonntag, 12. Mai 2019 05:06
My Gmail account is no longer active. I encountered an issue trying to access a free website creation tool due to forgetting my Google password. Despite not having access to my recovery email, I provided my boyfriend's email for the verification code. Unfortunately, Google team deemed the account unverifiable. Access to my account is crucial as it contains important legal documents. I suggest receiving the verification code via text since I may not always have access to my recovery email, which is my work address.
Reported by GetHuman2909115 on Sonntag, 12. Mai 2019 14:52
My AdSense account keeps getting declined for activation. I follow their instructions, but it keeps getting rejected and asking me to do something different. This is frustrating because I had another account that was activated without any issues. My website is live and functioning properly; I just want to display ads for visitors. The code is operational, and all navigation links and pages are working correctly. Most links redirect users to other helpful websites. The downloadable content is hosted on my server and accessible through the provided links, but I need to find a suitable WordPress plugin to set it up. Please assist me in activating my AdSense account so I can proceed.
Reported by GetHuman2910255 on Sonntag, 12. Mai 2019 20:10
While reading an article on Facebook, an ad suddenly popped up offering a reward. Without any option to close it other than pressing "ok," I was forced to give up finishing the story I was already invested in reading. This kind of advertising tactic is frustrating and it's disappointing coming from a major company like yours. It's important to consider more user-friendly approaches to advertising, as your audience has other choices too. I frequently use Google services, including Gmail, but after this experience, I am contemplating my options. Please address these heavy-handed advertising practices, as I am just one of potentially many customers who have been upset by this issue. A dissatisfied customer reconsidering her choices.
Reported by GetHuman2910474 on Sonntag, 12. Mai 2019 21:16
I created a group of 28 contacts on Gmail. Previously, by clicking on the top name and selecting all using the drop-down arrow, then clicking on the envelope icon, I could access the group names in the "To" field. However, after updating the Google app, when I click the envelope icon, it only takes me to my inbox without showing the group names. I need to regain the previous functionality to email this group easily from my iPad or iPhone during an upcoming trip. Your assistance is greatly appreciated. Thank you.
Reported by GetHuman2910479 on Sonntag, 12. Mai 2019 21:17
While setting up my new Kindle Fire, I encountered an issue with my Gmail and Google account passwords. Despite changing it multiple times and receiving verification codes, the passwords were deemed invalid each time I tried to access my accounts. This has been a frustrating experience for me, as I have been locked out of my Gmail for four days now. Additionally, my phone has a block that requires callers to follow a specific procedure to reach me at [redacted]/[redacted]. I have reached out multiple times seeking assistance and am still in need of a contact number to resolve this matter.
Reported by GetHuman-mwowat on Sonntag, 12. Mai 2019 23:14
Hello everyone, I am having trouble removing a URL that keeps showing up in my search suggestions. I have tried to delete it by highlighting it, but it just takes me to the website or does nothing at all. I have also turned off prediction, paused Google activity, and cleared all browsing data, but the URL still persists in the suggestions. If this issue cannot be resolved, I would like to permanently delete my account as this situation has become overwhelming.
Reported by GetHuman2910952 on Montag, 13. Mai 2019 00:07
I need assistance accessing my email accounts [redacted], [redacted], and [redacted] The main issue is with [redacted], which I used for work on a LG Aristo phone with the number [redacted]. Unfortunately, the phone was stolen in February, and I lost access to my emails as they were connected to the LG device and phone number. I now have a Moto 5 Plus work phone with the same number and managed to recover most of my data except for my Gmail and Yahoo mail. I dropped and cracked the Moto 5 Plus screen but kept the same number when switching to a Galaxy 9 through Sprint. When trying to recover my Yahoo email ([redacted]), I discovered someone used the stolen LG phone to reset my password and remove my Yahoo mail as the recovery email. Now I'm unable to reset my password or access my accounts even with the backup codes. I seek help to change my password or have it changed for me.
Reported by GetHuman2911012 on Montag, 13. Mai 2019 00:31
Hello Team, I am Sajal Mittal, a Gmail user whose account password was recently changed and now I am struggling to remember it. My recovery email is [redacted], but I have also forgotten the password for that account. I have attempted to recover [redacted] for over a year without success. Since relocating from Panipat, Haryana, India to Melbourne, Australia, I no longer have access to the Indian mobile number associated with the accounts. The inability to recover [redacted] is linked to not being able to access [redacted], and in order to regain access, I need to recover [redacted], which was tied to an Indian mobile number that has been suspended by the telecom company due to inactivity. Being in Australia currently, I am unable to retrieve the verification code sent to the inactive Indian number. These emails are crucial to me, and I kindly request assistance in recovering both accounts.
Reported by GetHuman-samcoold on Montag, 13. Mai 2019 13:32
I am requesting a refund for the Intellect charge due to receiving inaccurate information. Upon reviewing my previous subscriptions, I noticed Stars did not refund me for March, April, and May of [redacted]. Despite having a claim with Google and Stars, I have not received the refunds. I am willing to provide my login information if needed. The unwatched services amount to a total of $28.83. Additionally, I was not aware of a $16.08 charge for the movie "Coco" on April 24th, [redacted], and would like a refund for that. I also observed another unknown online charge, leading me to cancel the card. I have tried contacting Google via phone without success and now hope to reach someone via email. If possible, please contact me at [redacted] to address these refund issues, including the recent Intellect purchase that proved to be ineffective when tested on my own information.
Reported by GetHuman2913916 on Montag, 13. Mai 2019 15:01
Hello, I prefer to use my legal name, Bodhi La Rue, rather than my work alias, Angelo Bruno. I have updated my recovery phone number from [redacted] to [redacted]. I am requesting to regain access to my old gmail address, [redacted], which is connected to my old recovery email [redacted], that has been compromised and is no longer in use. I am contacting Google support for assistance in reactivating my old email. My current primary email is [redacted], and I am encountering difficulty updating my information through the system due to an outdated telephone number requirement. I am located in New York and frustrated with the delay in Google's response time. I hope to resolve this issue promptly.
Reported by GetHuman-bodhith on Montag, 13. Mai 2019 17:12
Hello, Google! I'm experiencing an issue that is quite frustrating. I'm attempting to set the default language of my browser to English, but Google is not allowing me to remove my regional language. Despite setting English as the default language, my regional language keeps taking priority. Even when I try to change it, the regional language automatically becomes the highest priority without my consent. Websites continue to prompt me to translate to Norwegian, even though I have selected the option to not ask me to translate to this language. I have searched your help page and various forums but have been unable to find a solution for my problem on your site. Forum users believe it could be a bug. If that's the case, please address this issue promptly. Thank you for your assistance, Eirik
Reported by GetHuman-eirikva on Montag, 13. Mai 2019 17:26
I have been hacked through my router. I purchased a new router but am still unable to access any Google services as the hacker changed all my passwords. I am unable to receive any messages to my Yahoo mail, which is necessary to recover my Google account that I have had since July [redacted]. I am worried about losing this account as it contains important business information and over [redacted] YouTube subscribers. I have bought a new phone and router recently to try to secure my accounts. I am seeking assistance to regain access to my Google account under the username Caji2, associated with the email [redacted] I have created a new email on Juno, which is [redacted], after being locked out of Yahoo as well. Please help me recover my account as I am unable to access any Google services currently. Thank you for your assistance.
Reported by GetHuman-rbssbr on Montag, 13. Mai 2019 18:56
My account was compromised multiple times by a former coworker who had access to my phone and gained entry to my Gmail account. She initially targeted my Facebook, changing my name to something inappropriate that I couldn't change for 60 days. Although I managed to regain access to Facebook and updated my password, she still had control of my Gmail, leading me to create two additional email accounts, which she also breached. Unfortunately, my entire cell phone was compromised, giving her access to all my personal information. I'm now without a phone and unable to use Facebook, cutting off contact with loved ones. My main concern is my Google Photos, which likely have been deleted, including precious images of my recently deceased dog and family moments. The primary email affected is [redacted], followed by [redacted] and [redacted] Any assistance in recovering my account, particularly my Google Photos, would be greatly appreciated.
Reported by GetHuman2916567 on Montag, 13. Mai 2019 20:46

Help me with my Google issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!