I purchased a Google Play card in the amount of $***.** and when it was activated it wa...

GetHuman2890713's customer service issue with Google from May 2019

Help with my Google issue
The issue in GetHuman2890713's own words
It was a gift ... I purchased a Google Play card in the amount of $***.** and when it was activated it was declined, noting that the Google Play scratch off code was already in use. I tried to contact Google as I purchased at Best Buy and not through Google Play directly. I was given the run around and no resolution. I have notified my bank, I even went back to Best Buy and they said they couldn't help because they were a *rd party supplier of gift cards. I need to have my money refunded since the card is of no use and am sure someone is having a field day at my expense.
This was time consuming and frustrating to not get anywhere in discussion or possible solutions.
Refund me the money back on fraudlent card. When I get a response I can give more detail on the card number and such
I have a Google customer for over * years, an rarely purchase anything like this, but it was a request for a graduation gift.
Calling Google Play Customer Support. Going back to the store where I purchased the gift card and notifying my bank
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Google

Google Play gift card
Customer service issue
Reported by GetHuman2890713
May 9th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 66111 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman2890713 started working on this issue
May 9th, 2019 3:39am
GetHuman2890713 shared this issue with friends on Facebook
May 9th, 2019 3:40am
GetHuman2890713 indicated the issue is not fixed yet.
May 9th, 2019 3:49am

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