Hello, I’m having a serious a problem with one of your apps. Final fantasy XI: A New Em...

GetHuman2880454's Refund or Suspicious Charges issue with Google from May 2019

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The issue in GetHuman2880454's own words
Hello, I’m having a serious a problem with one of your apps. Final fantasy XI: A New Empire. On April **th **** they released an update that rendered all my previous purchases, thousands of dollars, completely useless.. they have shady practices of selling packages to the players. Using Bait and switch methods.. using “mistakenly” released packages that were meant for tests but available to all. Using different prices depending on the account for the same products. Epic action, which is a just mz(machine zone) company which created the other games like game of war and mobile strike is abusing their customers and not responding to any support tickets. I am asking for a full refund as their support team is not helping me.
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Google

Refund or Suspicious Charges issue
Reported by GetHuman2880454
May 7th, 2019 - 2 mons ago
I have an issue with Google too
Not resolved
Seen by 3 customers so far
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Timeline
GetHuman2880454 started working on this issue
May 7th 4:25pm