Lilith needs to supply their customers when a gem event does not match the % off price. Thats Final.

GetHuman-lvista's customer service issue with Google from April 2019

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The issue in GetHuman-lvista's own words
Basically test if Esmeralda's rewards were good. Mine were not. ... In Rise of Kingdoms app on google play, the devs put a event * weeks ago that is unfair to the game. It is called the Esmeralda House. They participated with unfair gaming and in my * account, I got gems from events ingame so I decided to spend gems on the ** chances of this event. Unfortunately, it ripped me off by alot of gems since the ** chances I got were the same type of item- speedups. It was like a scam and I didn't know it. The *st * or * chances were more gems but it was only a little. I don't remember the *st ** chances I did but the last * chances gave me ** * hour speedups and the last one gave ** * hour speedups I think? **Anyway, in the vip shop, the * hour speedups you can buy for *** gems is only around *,*** gems plus * hours which im not sure what * hours cost exactly if they were discounted in the game. But I know for sure that I was not discounted at all and I should of have at least on the last * chances, maybe even all of my chances. I spent **** gems, on the last * chances and * of those should be half of that near **** gems in the vip shop. Which is unfair by so many levels. ITheres a shop in this game but I never buy any of those speedup items in the shop so I really wish I could be either given gems to that ingame account or real life money to my credit card. Since after this, I got upset and bought * $**.** gem packs because the event did not give me the exact quanity. ** I spent **,*** gems on this and I should be given back *** of the gems. Maybe a little more over ***. Like **%. I don't think Lilthe is going to do this since their customer service just doesn't care. So as a alternative, can I recieve $**.** dollars to my google account? If you want, you could give me more then that. It could be as low as $*.** since thats a correct amount I should be recieving if it was ingame gems. Its around **k gems in the game I guess but I could take a * dollars if thats the right amount I need back. I would take anything at this point. I have been thinking and stressing about this for * month now. My Rise of Kingdoms id is ********.*I honestly just want to refund * thing but keep the purchase on the account because of this. Thats it. And Lilith won't agree. The event took away around *.*k to **.*k gems. So if * of those could be given to me instead of the $**.** to my bank account, I will be grateful.**I have screenshots of the amount of gems it got me down to. And also some pics of trying to message customer service in the game. I had a total of **k gems and this event dropped me around **k gems but I think the final pic shows **k gems.**There has also been some fraud going on with this company in this game. Lilith helped a sponsor youtuber named Legend Rhony and gave him items to destroy peoples troops. I am really upset by this since some of the devs ruined the game a bit or a lot. I sort of want to also refund my vip chests that I purchased with my credit card since it honestly should be * dollars each at most but this shouldn't be a actual refund, its more of a sad feeling I paid over the amount it should of been. I don't want it to affect my other ingame account by losing gems or anything.**If I get contacted back, I may have to give you my credit card or would it be my Wells Fargo account? Thank you, have a nice day. I'm not having such a great day, thats for sure.
Is that in the game, lets say I refund a ** dollar purchase, this Esmeralda event wasted my currancy like so bad that I should have *.*k gems back from the **k gems in order to balance the issue if I do that in the future. But then again, Lilith never helps people in their account if theirs a problem but honestly, if I suggested the gem spent to be much less, then yea, I should get some gems that I spent back. * hour speedups is less in the vip shop and Esmeralda just gave me those which is not good since Im not a spender and this game wants you to spend spend spend. It honestly should be more f*p when I make a decision like Esmeralda but nooo, it drains my currency like a slice of pizza.
*.*k gems or whatever Lilith thinks is suitable for the gems I spent over the amount. Since they could investigate the account the day I did that. Because the normal price for gem speedups in the regular store is bs. No one buys those and I basically Esmeralda used that currency but was a little bit cheaper which screwed me over. I did not know this. Its unfair. **They should make the store price cheaper but not as cheap as the vip shop in the future.
I mailed Lilith ingame and on Facebook, they just say good suggestion, it will be done in the future, yada yada yada. How about helping your customers who paid some money for your game out? Instead of no compensation. Its like leaving a person in the dark alone. What kind of company is this atm? They got to change.
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Google

Lilith
Customer service issue
Reported by GetHuman-lvista
Apr 28th, 2019 - 2 years ago
Fixed
Seen by 38 customers so far
Similar issue to 62542 others
0 customers following this
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Timeline

GetHuman-lvista started working on this issue
Apr 28th, 2019 1:03am
GetHuman-lvista indicated the issue is not fixed yet.
Apr 28th, 2019 5:12am
GetHuman-lvista indicated the issue is not fixed yet.
Apr 28th, 2019 5:12am
GetHuman-lvista indicated the issue is not fixed yet.
Apr 28th, 2019 1:24pm
GetHuman-lvista indicated the issue is not fixed yet.
Apr 28th, 2019 1:25pm
GetHuman-lvista indicated the issue is not fixed yet.
Apr 28th, 2019 1:25pm
GetHuman-lvista indicated the issue is not fixed yet.
Apr 29th, 2019 2:58pm
GetHuman-lvista indicated the issue is not fixed yet.
Apr 29th, 2019 2:59pm
GetHuman-lvista indicated the issue is not fixed yet.
Apr 29th, 2019 4:23pm
GetHuman-lvista indicated the issue is not fixed yet.
Apr 29th, 2019 4:24pm
GetHuman-lvista indicated the issue is not fixed yet.
May 1st, 2019 3:12am
GetHuman-lvista indicated the issue is not fixed yet.
May 1st, 2019 3:24am
GetHuman-lvista indicated the issue is not fixed yet.
May 1st, 2019 3:25am
GetHuman-lvista indicated the issue is not fixed yet.
May 1st, 2019 3:33am
GetHuman-lvista confirmed the issue is fixed. Hooray!
May 2nd, 2019 4:46am
GetHuman-lvista confirmed the issue is fixed. Hooray!
May 2nd, 2019 4:50am

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