Google Customer Service Issues

My Google account [redacted] was hacked. The hacker changed the recovery number to [redacted] and the recovery email to @[redacted] They deleted several YouTube videos and altered my description. I am Jamal Baty, a 17-year-old sophomore at Pioneer High School, as indicated by the email [redacted] and my student ID. This account was created 5 years ago, and my YouTube channel, Acrello, has been active since October 16, [redacted]. I have evidence of the hacker's threats and screenshots of my second channel with my image. I am seeking help to recover my account as I have dedicated a lot of time to growing my channel. Thank you for your assistance.

Dear Sir/Madam, I am writing to bring to your attention an individual who is not exhibiting humane behavior. The distress this person is causing to their family, particularly their mother, is profound. Despite this, they seek recognition and fame, projecting themselves as superior simply because they are featured on Google. I urge you to review their online presence on platforms such as Facebook, LinkedIn, Twitter, among others. My plea is for the removal of all images associated with this individual on Google, as their actions are a concern for the safety of their family and young individuals. True superiority does not come from such displays but from one's actions and deeds. I kindly request that my complaint remain anonymous. I trust that the necessary actions will be taken by the team to address this matter appropriately.

After what occurred, I received alarming information that my cards and bank account were at risk. Someone claiming to be from Specialty Scam Protect told me there was unauthorized access to my account. They instructed me to go and buy Google Play Cards to check on the situation and promised reimbursement. This continued until my husband intervened, realizing it was a scam. He advised me to visit the bank, contact the Manager, and report it to the police. I have incurred a loss of $[redacted]. I am reaching out to Google to hope for reimbursement. I have maintained detailed records, including the receipts and now useless cards. Find below my contact details. Dianne Bird 17 Milverton Close Waterdown, ON Canada L8B 0B1 [redacted] Email: [redacted] I cannot proceed to provide further information on the following page since this issue is not related to my computer.

I forgot my 4-digit PIN for unlocking my screen and I'm not seeing any option to reset my password using my account details. I've attempted various common methods without success like using the Power and Volume buttons to bypass it, the Emergency Call trick, and trying to access Settings through the camera app. Even though I downloaded an app from the Play Store to assist with this issue, I couldn't open it afterward as expected. I'm relieved I could enter text into a search box to reach this forum for help. I urgently need full access to my phone. Please reply to my email at [redacted] Additionally, if possible, kindly send the same response to my alternative accounts: [redacted] and [redacted] Thank you so much!

I am very frustrated with Google. I have had an account for years, and my password and email address were always automatically remembered when logging into my email. Unfortunately, I did not realize that my password was not saved. Google suddenly blocked me from accessing my email, causing a lot of inconvenience. Why did Google have to intervene when everything was working fine? The security question asking how Google would email me is pointless now as my email access has been disrupted. If there is an alternative to having an email account, I am willing to try it. Google, your actions are causing a lot of trouble.

Subject: Assistance Needed with Google Account Recovery Hello Google Account Recovery Team, I am reaching out for assistance with regaining access to my Google account. My name is Helder Campos. I have two Google emails, [redacted], and [redacted] The primary email I use for my Civil Engineering business is [redacted], which is currently inaccessible, likely due to an error on my part. Despite multiple attempts using the recovery system, including trying alternate emails and my iPhone, I have been unable to recover the account successfully. This email is crucial for the services I provide, and I am very concerned about the situation. Previously, my account was tied to an email from my former workplace, Thomson And Van Eck Consulting Engineers, at [redacted] However, I no longer work there and cannot access that email. I am hopeful that your team can assist me in resolving this matter promptly so I can regain access to [redacted] for my business needs. Thank you in advance for your help. Best Regards, Helder Campos

I recently purchased a bathroom cabinet for $12.95 on 3/25 with order #[redacted]. The seller's Gmail is [redacted] I didn't receive a delivery date in the confirmation email, and when I tried to contact him, there was no response. Despite my efforts to look him up on Google, the email was not found. I am seeking a refund of my money and would like Google to flag his commercial site to alert potential buyers. Preventing this experience for others is crucial. My concern is potential unauthorized use of my debit card. Thank you.

I lost my phone with all my accounts and passwords. I have a new phone and email, but I can't access my old email, which is linked to my Facebook account. I need a temporary password for my old email so I can retrieve my accounts. Please send the temporary password to my new email. Thank you, Julie A Nolting.

I was charged $49.95 on the 8ball game app by Google Play for a package purchase. While playing pool, I accidentally clicked on a purchase window that popped up, but I quickly backed out without any confirmation. I left the game and didn't notice any change in my play amount. Later, when trying to adjust the bidding amount, I unintentionally placed a bet of a hundred thousand without realizing I had made a purchase. After realizing Google had made the purchase for me, I uninstalled the app. As a player on a fixed income, spending $49.95 is not affordable for me. I am concerned about other games with similar pop-up purchase windows. I've never bought game packages exceeding $19.99. I request a refund or a prorated amount for the unintended purchase made on 8ball. I want to highlight that I did not intend to make this purchase as I carefully avoided the window.

I am puzzled by the situation I'm facing with my Apple iMac desktop computer. Although I only own one device and do not have any smartphones or laptops, the Google Security Check Up notification claims that two MAC devices have access. After changing my Google password to remove the duplicate access, I believed the issue was resolved. However, the next day, Apple alerted me that Google was requesting permission again, leading to the reappearance of the second MAC. This has occurred previously, possibly after upgrading to Mojave. Despite this, I don't feel threatened by any malicious intent. I sought advice from Apple support, who redirected me to seek assistance here. I am confused about how two devices have access when I possess only one. I have faith in Google and Apple, hoping for reassurance that I need not be concerned. Thank you for any insights you can provide.

I am concerned about a security issue related to my email accounts: [redacted], [redacted], [redacted], [redacted], and [redacted] I recently noticed unauthorized profiles on [redacted] since downloading Hangouts less than a week ago. Despite my attempts to contact the app, I only received a response recently. One person suggested a meeting, which never occurred, raising suspicions about the use of my information for potential fraudulent activities. I want to ensure that my accounts are secure and not being exploited without my knowledge or consent. I appreciate any investigation into this matter. Thank you.

A month ago, my phone was stolen, but thankfully, I managed to get it back through a common acquaintance, albeit missing the sim card. It has been a real hassle as losing a phone these days feels just like losing a wallet. Now that I have my phone back, I am facing another issue as I am unable to log into my email because I can't recall my password. I have two known email addresses - [redacted] and [redacted] I would appreciate any help in recovering these accounts. The phone number associated with these accounts has been disconnected (+[redacted]5). Please reach out to me through my wife's email. Thank you.

Hello, I have been using a Google account with the email [redacted] for several years. Recently, I decided to create a new Gmail address, [redacted], without realizing that I couldn't add a separately created Gmail account to my Google account. After attempting to create another Gmail account, [redacted], without success, I deleted it to try and link it properly. Unfortunately, I encountered issues where it said the email was in use but also didn't exist when logging in. During an attempt to link the previously deleted email, I mistakenly linked [redacted] due to a typo. Now, I am seeking assistance to swap the email address so that the primary Gmail linked to my Google account is [redacted] Any help is greatly appreciated. Thank you, David

My daughter, who is only 1 year old, unintentionally triggered a $[redacted] charge on my credit card through Google Play on my cell phone. Despite my efforts to get a refund directly from Google and the app developer, I have been unsuccessful. The app developer, based in Asia, has not been responsive to my request, adding to my frustration. I am confused about what was purchased since there are no visible in-game additions on my account. My Google account is set up with password protection for purchases, making it unclear how the transaction was completed, especially considering my daughter's young age and lack of access to the password. It seems almost comical that a toddler could initiate such a significant charge without my knowledge or consent. I recognize my responsibility to safeguard my account, but this situation is concerning. I urgently need assistance to resolve this issue and secure a refund for the unauthorized purchase. Your help in this matter would be greatly appreciated. Sincerely, D. Hegyi

When I signed up for PayPal, I thought all their employees would be in the US, ensuring that my credit card information remained secure. Today, when I called for the four-digit code required for an app, I was disappointed to be connected to someone in the Philippines whose accent and audio quality made it hard to understand. I called four times, trying to reach someone in the US, but was unsuccessful. After a frustrating experience, I resorted to using the Chat Box where after an hour, I finally received an email address. My main question still remains unanswered: how can I retrieve the 4-digit code from PayPal needed for the app installation on my phone?

I am experiencing an issue with my Google account (Gmail). When attempting to add the account to the Mail or Outlook app on my Mac, it requests permission to access my account for actions such as reading, composing, and permanently deleting emails. Unfortunately, last year, granting these permissions led to the deletion of five months' worth of VERY IMPORTANT emails. I am now unable to add the account to either app as I am not comfortable allowing these extensive actions on my email. I would share a screenshot for reference, but I am unable to do so through this platform.

I need assistance with two issues. Firstly, I am unable to activate the Google Chrome microphone to speak my queries. Clicking on the microphone in the search box does not pick up my voice. Secondly, there are no border lines around the search box or shortcut windows on the display. Additionally, my Google Home is not functioning as it did before, specifically not turning on/off the lights or playing my Pandora playlist correctly. You can reach me at [redacted]. Thank you, Will P.

As a member of the military, I often need to access computers where mobile phones are restricted. Unfortunately, I can't verify my location without my phone, but only through my .mil military account. It's frustrating that I seem to be the only one having trouble accessing my account without a phone. I wish there was a way to verify my Google account using my highly secure .mil email instead.

I forgot my password, and I've attempted several password hints without success. I also tried the "forget password" option, received a verification code on my mobile, correctly answered the questions, and entered the email address for contact. However, after receiving another verification code via email and entering it, the system responded with "we cannot find the account that belongs to you."

I recently received a security alert about Google Wallet accessing my Google account. After checking the activity and not recognizing it, I promptly changed my password. Unfortunately, I couldn't log in after that, even with the new or old password. When trying to reset the password through the Forgot password process, I got stuck with security questions I couldn't answer, such as the account creation date. My account is now locked for investigation, and I might have to wait 5 days to regain access. This is my primary account, and I urgently need access. Please reach out to me using the non-Gmail account provided. Thank you.