When I went to bed on Wednesday night, my Google account was fine. When I woke up on Th...
GetHuman2632496's Recover Account issue with Google from March 2019
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The issue in GetHuman2632496's own words
I was trying to use my phone when I got a notice from Google saying that they deleted my account. I don't have a business or anything I just wanted to use my phone. ... When I went to bed on Wednesday night, my Google account was fine. When I woke up on Thursday morning, my account had been disabled and I have no idea why. I didn't break any of the rules that Google has. I'm ** years old and disabled so my phone is very important to me and Google pretty much runs everything. I'm pretty sure that I was hacked but I can't prove it. I've filled out and answered all the questions. Now I'm told that I have to wait Almost a week for you to make a decision. I can't change my email address. I'm an Ambassador for The Better Medicare Alliance located in Washington DC. An awful lot of people depend on my email address to get in touch with me. Now I can't get my emails, I can't get into my drive, I can't get into YouTube. Again, I'm disabled and I do everything I can from my bed. No one touched my phone. I'm the only one who uses it. I feel like I have been found guilty for something that I didn't do. Can you please help resolve this serious issue.*Sincerely, *Carol Frysinger ******@***.com ****-***-*****Please keep in mind that I'm not receiving emails because my email account is not working because of my account being hacked and deleted.
This was especially frustrating because they said that I had done something wrong but they did not say what I had done. They have a whole list of things that are not allowed and I didn't do anything wrong.
They could make this right by restoring my Google account.
I've been a customer for as long as I can remember. Nothing like this has ever happened.
I filled out a form and I had to send it by using an email address that I haven't used in years. They said that a decision would be made in a few days.
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