I have a Galaxy note * phone. Since the recent upgrade on or about ** March **** and I...

GetHuman-psusann's customer service issue with Google from March 2019

Help with my Google issue
The issue in GetHuman-psusann's own words
I have a Galaxy note * phone. Since the recent upgrade on or about ** March **** and I am unable to share calendar events via the calendar file (ICS file). I've spoken to Samsung and to Verizon, my Carrier, multiple times. We performed a reset of the phone and have had a software re flash of the phone to no avail. Both Verizon and Samsung tell me that you may be aware of the issue and may be sending out a patch to fix his problem. Could you tell me if you are aware of this problem with your latest upgrade with the Samsung phones and if you are sending out a patch to fix it and when this patched will be sent out Thank you.*Philip Susann******@***.com*(***)***-****
Undo the recent download or send a patch to fix the problem.
Phone reset* Software reflash
How GetHuman-psusann fixed the problem
"You cannot fix it" I was told by Samsung & Verizon. DO NOT DO A FACTORY OR PHONE RESET. It can only be fixed by a patch sent by Android (Google) as I was told that the problem was caused by an "upgrade" sent out by them earlier in March.
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-psusann
Mar 28th, 2019 - 2 years ago
Not resolved
GetHuman-psusann shared how to fix
Seen by 31 customers so far
Similar issue to 53428 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-psusann started working on this issue
Mar 28th, 2019 7:13pm
GetHuman-psusann indicated the issue is not fixed yet.
Mar 29th, 2019 8:24pm
GetHuman-psusann indicated the issue is not fixed yet.
Mar 29th, 2019 8:30pm
GetHuman-psusann indicated the issue is not fixed yet.
Mar 29th, 2019 9:14pm
GetHuman-psusann indicated the issue is not fixed yet.
Mar 29th, 2019 9:18pm
GetHuman-psusann indicated the issue is not fixed yet.
Mar 29th, 2019 9:18pm
GetHuman-psusann confirmed the issue is fixed. Hooray!
Mar 31st, 2019 7:43pm
GetHuman-psusann confirmed the issue is fixed. Hooray!
Mar 31st, 2019 7:46pm
GetHuman-psusann indicated the issue is not fixed yet.
May 24th, 2019 3:49pm
GetHuman-psusann indicated the issue is not fixed yet.
May 24th, 2019 3:51pm
GetHuman-psusann indicated the issue is not fixed yet.
May 25th, 2019 2:28am
GetHuman-psusann indicated the issue is not fixed yet.
May 25th, 2019 2:28am
GetHuman-psusann indicated the issue is not fixed yet.
May 25th, 2019 2:45am