I have a Galaxy note * phone. Since the recent upgrade on or about ** March **** and I...

GetHuman-psusann's customer service issue with Google from March 2019

Help with my Google issue
The issue in GetHuman-psusann's own words
I have a Galaxy note * phone. Since the recent upgrade on or about ** March **** and I am unable to share calendar events via the calendar file (ICS file). I've spoken to Samsung and to Verizon, my Carrier, multiple times. We performed a reset of the phone and have had a software re flash of the phone to no avail. Both Verizon and Samsung tell me that you may be aware of the issue and may be sending out a patch to fix his problem. Could you tell me if you are aware of this problem with your latest upgrade with the Samsung phones and if you are sending out a patch to fix it and when this patched will be sent out Thank you.*Philip Susann******@***.com*(***)***-****
Undo the recent download or send a patch to fix the problem.
Phone reset* Software reflash
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How GetHuman-psusann fixed the problem
"You cannot fix it" I was told by Samsung & Verizon. DO NOT DO A FACTORY OR PHONE RESET. It can only be fixed by a patch sent by Android (Google) as I was told that the problem was caused by an "upgrade" sent out by them earlier in March.
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Customer service issue
Reported by GetHuman-psusann
Mar 28th, 2019 - 24d ago
I have an issue with Google too
Fixed
Seen by 16 customers so far
Similar issue to 53428 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-psusann started working on this issue
Mar 28th 7:13pm
GetHuman-psusann indicated the issue is not fixed yet.
Mar 29th 8:24pm
GetHuman-psusann indicated the issue is not fixed yet.
Mar 29th 8:30pm
GetHuman-psusann indicated the issue is not fixed yet.
Mar 29th 9:14pm
GetHuman-psusann indicated the issue is not fixed yet.
Mar 29th 9:18pm
GetHuman-psusann indicated the issue is not fixed yet.
Mar 29th 9:18pm
GetHuman-psusann confirmed the issue is fixed. Hooray!
Mar 31st 7:43pm
GetHuman-psusann confirmed the issue is fixed. Hooray!
Mar 31st 7:46pm