Google keeps saying it's not my account

GetHuman2616184's Recover Account issue with Google from March 2019

Help with my Google issue
The issue in GetHuman2616184's own words
Log into my Google account ... Boyfriend snapped old phone , I have email and password just can't get my code ... I do not want to lose all my photos please help
I have my email and password just never updated my phone number so I don't have access to my Google code
I want to recover my Google account
** years I've had a Google account
I've used the help center about ** times they keep telling me it's not my account
I have an issue with Google too
How GetHuman2616184 fixed the problem
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Google

Gmail, google
Recover Account issue
Reported by GetHuman2616184
Mar 28th, 2019 - a mon ago
I have an issue with Google too
Fixed
Seen by 11 customers so far
Similar issue to 53355 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman2616184 started working on this issue
Mar 28th 1:34pm
GetHuman2616184 indicated the issue is not fixed yet.
Mar 31st 1:43pm
GetHuman2616184 indicated the issue is not fixed yet.
Mar 31st 1:44pm
GetHuman2616184 indicated the issue is not fixed yet.
Mar 31st 10:29pm
GetHuman2616184 indicated the issue is not fixed yet.
Mar 31st 10:33pm
GetHuman2616184 indicated the issue is not fixed yet.
Mar 31st 10:36pm
GetHuman2616184 indicated the issue is not fixed yet.
Mar 31st 10:36pm