I have been helping a friend when she encounters hardware *software computer use probl...

GetHuman2614960's Recover Account issue with Google from March 2019

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The issue in GetHuman2614960's own words
I have been helping a friend when she encounters hardware *software computer use problem(s).*I have been helping a friend when she encounters hardware *software computer use problem(s).*Recently she is logged-in to her google mail program on her computer* and can receive and send e-mail.*She was able to do the same on her deceased husband's computer until recently: It does not recognize the password that was last changed on *, December, ****. It appears that the access to the e-mail account is restricted for security reasons.*The only PROTOCOL available to address this problem is to go through 'Forgot Password.' *No mention is made that the account is temporarily de-activated at this or any other computer except hers*. * Since she only has ONE e-mail address, I had to use one of my e-mail addresses to get a verification code from you. The last message I got was to wait *-* days to get a response from Google* while they check the security issue. *I am sure Google can find a BETTER way to resolve the security question. What makes it even tougher is that she does not recall*remember the security questions or her answers. I have written down the questions and answers* however, very often she can't remember where she put the piece of paper. Verification becomes challenging indeed...I understand that.*She or rather her deceased husband has had Google's Fiber internet connection when it was first offered to Stanford University Faculty Residents. She is in the process of creating her own account with Google for phone*landline and cell, internet, and TV*Dish. *With the specific intention of breaking their his*her long relationship with ATT.**Your help in resolving this will be greatly appreciated.*Respectfully,*luke
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Google

Recover Account issue
Reported by GetHuman2614960
Mar 28th, 2019 - a mon ago
I have an issue with Google too
Not resolved
Seen by 8 customers so far
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman2614960 started working on this issue
Mar 28th 7:17am