Did a factory data reset on an old phone prior to confirming access to the google accou...

GetHuman2604087's Recover Account issue with Google from March 2019

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GetHuman2604087's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2604087 will want to follow the link below to head to their help center. We will check on GetHuman2604087 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2604087 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman2604087's own words
Did a factory data reset on an old phone prior to confirming access to the google account on the new phone. Google will not accept verification now. The recovery phone number is an old phone number. I have answered the security question but could not begin to say when the account was created. We can access the account on another device (tablet) but the captcha yields an *** error code when we try to add recovery email or change the recovery phone number
GetHuman2604087 did not yet indicate what Google should do to make this right.
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Google

Recover Account issue
Reported by GetHuman2604087
Mar 27th, 2019 - a mon ago
I have an issue with Google too
Not resolved
Seen by 6 customers so far
Similar issue to 52931 others
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Timeline
GetHuman2604087 started working on this issue
Mar 27th 3:01pm