My Google account was hacked over * months ago. My ex downloaded and bought an app to g...

GetHuman2602720's customer service issue with Google from March 2019

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Help with my Google issue
GetHuman2602720's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2602720 will want to follow the link below to head to their help center. We will check on GetHuman2602720 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2602720 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman2602720's own words
My Google account was hacked over * months ago. My ex downloaded and bought an app to gain re ote access to my phone. I had to change phone number Sim car and phone. I have been trying to recover this account since then. But Everytime I send the info to google I get a generic response to send identification to prove my account belongs to me. When I do I still get nothing in response. I would like for Google to give me access to that drive which has my dead mother's pics on there. My name is Casandra Nicholls ********** *****@***.com my previous * is ***********Please remove the * step verification or have someone from Google call me. I have been to help desk ** times or more. I refuse to go back
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Google

Customer service issue
Reported by GetHuman2602720
Mar 27th, 2019 - 24d ago
I have an issue with Google too
Not resolved
Seen by 10 customers so far
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Timeline
GetHuman2602720 started working on this issue
Mar 27th 10:30am
GetHuman2602720 shared this issue with followers on Twitter
Mar 27th 10:30am