My Google account was hacked over * months ago. My ex downloaded and bought an app to g...

GetHuman2602720's customer service issue with Google from March 2019

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman2602720's own words
My Google account was hacked over * months ago. My ex downloaded and bought an app to gain re ote access to my phone. I had to change phone number Sim car and phone. I have been trying to recover this account since then. But Everytime I send the info to google I get a generic response to send identification to prove my account belongs to me. When I do I still get nothing in response. I would like for Google to give me access to that drive which has my dead mother's pics on there. My name is Casandra Nicholls ********** *****@***.com my previous * is ***********Please remove the * step verification or have someone from Google call me. I have been to help desk ** times or more. I refuse to go back
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Customer service issue
Reported by GetHuman2602720
Mar 27th, 2019 - 24d ago
I have an issue with Google too
Not resolved
Seen by 10 customers so far
Similar issue to 52885 others
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GetHuman2602720 started working on this issue
Mar 27th 10:30am
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Mar 27th 10:30am