Google Customer Service Issues

Archive 61

The following are issues that customers reported to GetHuman about Google customer service, archive #61. It includes a selection of 20 issue(s) reported March 24, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am seeking assistance to trace my digital footprint back to [redacted] due to identity theft. It has been distressing to discover that my private data has been compromised. My interaction with Google began when I sought tech support and shared ideas to enhance a webpage. Despite my efforts to report issues and contribute, I received no acknowledgment or credit. My creations have been significant, but now I suspect my work has been exploited without recognition. Recent incidents involving Deviant Art and a hack through a carrier have left me feeling vulnerable. Through my own investigation, I have tracked some activity to Atlanta, Georgia, dating back to [redacted]. I lack the expertise to fully resolve these issues and hope Google can provide assistance promptly. The impact of these occurrences is significant, and time is of the essence as I try to regain control over my digital presence. Your help would be greatly appreciated.
Reported by GetHuman-timwebst on dimanche 24 mars 2019 21:55
I can provide all the necessary information about myself, including names, locations, and specific details. I am ready to address the issues at hand. I have knowledge about Lenovo, IBM, Android, Motorola/Samsung, open licenses, potential theft of intellectual property, missing data, GNU, JPEGs, and more. An alert brought to my attention concerns WebRTC and the presence of malware and adware linked to an IP address. I possess a unique algorithm that alerts me to discrepancies regardless of the webpage I visit. Topics include Mac addresses, GPS trackers, and specific dates and locations. I can identify patterns and similarities in computer addresses past and present. I am intrigued by technology, electrical theories, and the advancements in automotive technology related to WebRTC. I recently became familiar with these subjects, and I am eager to learn more about them. Mention of a subpoena from an Atlanta carrier is noteworthy in my recent endeavors.
Reported by GetHuman-timwebst on dimanche 24 mars 2019 22:43
I am unable to access my Google account as I have lost my password, old phone number, and previous devices. Additionally, I no longer have access to a secondary account I added. I have been incarcerated for the past two years, making it impossible for me to recall my information. Despite continuously changing my password due to unauthorized access, I am now locked out of my Google and Facebook accounts. I have new contact details at [redacted] and [redacted]. Please assist me in retrieving my data from the old account [redacted], as I had enabled all possible security measures. Thank you for addressing this matter promptly.
Reported by GetHuman2586268 on lundi 25 mars 2019 00:59
My phone, wallet, IDs, debit card were stolen, and my Google password was changed, leaving me locked out of my account and everything associated with it. Being homeless, I'm struggling to access crucial documents before entering a drug rehabilitation program. I can provide details like the last password used, my SSN, and my Veterans ID with my photo. I desperately need access to my account for pictures of my son Dante, taken before he was removed. This situation is a nightmare, and I seek assistance to have a small victory in this challenging time. Any help or guidance offered would be greatly appreciated.
Reported by GetHuman2586886 on lundi 25 mars 2019 04:46
I recently activated a new BYOP Straight Talk SIM card on a ZTE Z298 Metro phone from my cousin. After just one day of changing my number and getting a new phone, the ZTE phone reset itself, and now I am locked out due to a Google verification issue. I cannot recall my password as it seems to have been changed. Consequently, both my Gmail account ([redacted]) and my $50 unlimited service plan are inaccessible, except for incoming calls. I urgently need assistance to reset my phone number ([redacted]) and recover access to my Gmail account. Please reach out to me promptly as I have been unable to use my plan for a week now. You can contact me at [redacted] or email me at [redacted] Preferably, contact me via phone at [redacted]. Thank you for your attention to this matter; I hope we can resolve this issue satisfactorily and swiftly. - M. Lowery
Reported by GetHuman-cheddog on lundi 25 mars 2019 06:46
I used to have a Gmail account for years before my deployment. Now that I'm back in the states, I'm unable to access my old Gmail account which contains important photos, videos, contacts, and other crucial information. My old email address is [redacted] I've created a new Gmail account since returning but I really need the data from my old account. I've tried the "Forgot Password" link but can't access the recovery email associated with it. I provided what I believe is the correct security answer from when I set it up, however, it didn't work. My previous phone number is also no longer in use. I'm willing to do whatever it takes to prove my identity and regain access to MY email account. Any suggestions on how to recover it would be greatly appreciated.
Reported by GetHuman2587308 on lundi 25 mars 2019 07:57
Dear Google Team, My master's thesis focuses on user satisfaction on websites. I have set up several tags in Tag Manager, including scroll depth, and collected data for one month. For the scroll depth tag, I set it to fire at 50% and 75%. I also created a (unfortunately only one and not two) goal in Google Analytics. Now, both scroll depth values for 50% and 75% are integrated into the same metric. I initially thought I could later determine on which pages 50% and 75% were triggered (but I can't find this information in events or conversions). I recently learned that to separate the values, I should have set event category and event label to Scroll depth and Page path. It is crucial for my thesis to differentiate how many times 50% and 75% were scrolled on different pages. Since both values are now combined, I cannot use the data. I wanted to inquire if there is a way to separate the values. Since the trigger fired twice on a page, at 50% and 75%, is this possibly recorded elsewhere? Do you have any suggestions on how I can retrieve this information? I need to submit my thesis soon and would greatly appreciate your help. Thank you in advance. Best regards.
Reported by GetHuman2587507 on lundi 25 mars 2019 09:35
I have been attempting to regain access to an account for almost six months now. The account holds very sentimental photos of my daughter's birth that cannot be replaced or retrieved through any other means. After changing my password in October of [redacted], I unfortunately cannot recall what the new password is. I remember my old password, the month and year the account was created, one of my frequently used email addresses linked to it, as well as the phone number associated with the account. However, an obstacle I face is not having access to that phone number any longer, as it has since been reassigned to a new user. Despite numerous attempts to recover the account through Google, it continues to state they are unable to verify my identity. I even tried contacting the current owner of the phone number to request assistance in receiving the verification code, but have not been successful. With my daughter's first birthday approaching in under two weeks and a scrapbook in progress missing important photos, I am urgently seeking a solution. How can I go about recovering my account? Whom should I reach out to for help?
Reported by GetHuman2592331 on lundi 25 mars 2019 21:12
Dear sir, I am Govind Jhawar. I need help recovering my Gmail account "[redacted]" after losing access to it due to resetting my phone and forgetting the password. Kindly assist in adding my recovery phone numbers [redacted] and [redacted] to proceed with resetting the password. Could you please send me a link to add these numbers for recovery purposes? Unfortunately, I mistakenly provided the wrong recovery email as "[redacted]" instead of the correct one, "[redacted]," resulting in an email address that does not exist. When creating the account, I did not receive verification for recovery email access due to this error. I am unable to remember the account creation details. Your help in rectifying this issue would be greatly appreciated. Thank you.
Reported by GetHuman-jhawarki on mardi 26 mars 2019 04:13
Someone gained unauthorized access to my Gmail account, likely my ex-husband, seeking incriminating photos from an assault in October [redacted], as well as meddling in my Amazon and phone accounts out of nosiness and paranoia. Despite my previous contacts, there had been no action from Google until now, when my account is finally secured. While I appreciate Google's services, I am concerned about the misuse of Google's features by unscrupulous developers. It is crucial for Google to vet who can use their services to maintain trust. I am tired of the back and forth when trying to access my account and reclaiming it. I plan to call this evening to resolve the issue and retrieve my photos. Thank you for your understanding. - Cynthia G.
Reported by GetHuman2594415 on mardi 26 mars 2019 04:24
I am Mdm Looi and I am disappointed that my honest reviews are not visible to the public. I am 62 years old and would never fabricate an experience. I had a terrible experience at Austin Loyal Care Centre compared to another good Care Centre I was moved to. I want to dispute Austin Loyal's response as untrue. Many of my reviews seem to have been removed or are not visible to the public. I shared my experience for the benefit of the public. I don't want any other elderly person to go through what I experienced at Austin Loyal due to the owner, Andrea Lim Kah Ngee. I hope Google will reinstate all my reviews for public awareness. The service received should reflect the review given. I wrote a genuine positive review for Goodwill care center, as good service warrants good reviews. Please bring back all my reviews for the public good.
Reported by GetHuman-kllooi on mardi 26 mars 2019 12:17
As a Catholic priest in Puerto Rico, I have been deeply concerned about the activities of a young man named Adeyinka Grandson from Nigeria, residing in London, using your platform to spread hate speech and threats of violence. His videos preaching the extermination of certain tribes in Nigeria through brutal methods are alarming. It is crucial that action is taken to prevent any potential violent incidents. I urge Youtube to address this issue promptly and not allow individuals like him to incite hatred and terror through their platform. Let us work together to promote peace and positivity on your platform. Thank you for your attention to this matter. Peace be with you all.
Reported by GetHuman-canice_c on mardi 26 mars 2019 14:52
I recently updated my Play Music, as Google required. However, after the upgrade, all seven of my playlists disappeared. I find the new "Radio Stations" feature unappealing, and the constant popup ads every 90 seconds are bothersome, especially the offensive ones. Despite clicking to report the unwanted ads, they persist, even showing multiple Facebook ads in a row. The $9.99 monthly fee to remove these ads feels unfair, especially when the upgrade caused them in the first place. Additionally, I had two playlists with purchased songs that are now inaccessible. I kindly request to revert my phone back to its state before the update.
Reported by GetHuman-mcaperto on mardi 26 mars 2019 21:57
Hello, I'm David L. I've encountered an issue accessing my primary Gmail account. I enabled two-step verification for my Gmail account, [redacted], yesterday. However, later that day, my phone unexpectedly restarted, rendering my password ineffective. I am unable to retrieve the verification code as I don't have access to the associated Gmail account, nor can I add my new Gmail account for verification purposes. Despite providing the initial account creation date to the best of my recollection from approximately 10 years ago and entering the secondary email and secondary verification code sent to my phone, I remain locked out of my account. This Gmail account is essential for various logins and my phone backup. Assistance in recovering access to it would be greatly appreciated. Thank you for your prompt attention to this matter.
Reported by GetHuman2600276 on mardi 26 mars 2019 22:00
Google mistakenly listed me as convicted of a sex offense, although in reality I was convicted of harassment, confirmed by the police. The local paper removed my photo, and I am working on having the incorrect report permanently removed. Unfortunately, when my daughter searched my name, Google displayed inaccurate information about me as a sex offender. This misinformation has led to a dangerous situation where I was attacked, necessitating police involvement and an arrest. The individual apologized, mentioning that he read about it on Google. I am now living in fear due to the false information online. I have evidence of my conviction for harassment, not a sex offense, and urge you to correct the story promptly. I fear for my safety due to the repercussions of this error. Looking forward to your response. - Mr. Philip Buist
Reported by GetHuman-phipbuis on mercredi 27 mars 2019 01:10
I believe someone has altered my passwords on my accounts and I am seeking assistance to reset them. I need access to my Google photos of my late sister. My name is Candace Clark, born on March 17, [redacted]. The email [redacted] was created around June or July [redacted] with the password SmileSmile1986. My second account, [redacted], was created between February and July [redacted] with the password HappyHappy86. Resetting my passwords would mean a lot to me. Thank you for your help. My current email is [redacted] I await your response. Thank you very much. Sincerely, Candace Clark.
Reported by GetHuman-dntbhatn on mercredi 27 mars 2019 06:45
I received an email from my old school account, [redacted], that I am unable to access using the linked emergency email. The email's subject mentioned a password change, but upon opening it, I discovered it was a blackmail message claiming to have recorded me watching explicit content via my device's webcam. The sender demanded $[redacted] in bitcoins to prevent sharing the video with my contacts, giving a 48-hour deadline. I am not fearful of the video being shared and solely wish for the account to be deleted due to multiple hacking incidents. Despite providing previous passwords, the account recovery system does not accept them. I have records of the incriminating emails sent on March 26th at 5:13 PM, 9:39 PM, and 12:49 AM, and received an additional email on March 28th at 12:06 AM to the recovery email address [redacted]
Reported by GetHuman-crossfad on mercredi 27 mars 2019 09:55
I recently had an issue with my Google account where I needed to change my password due to a possible security breach. I changed it yesterday, but forgot to write it down and now I can't remember what I entered. Today, when trying to access my account, I used the "Forgot my password" option. I entered my email and confirmed my identity via my phone, but then I encountered a problem. Google indicated an email address that is not mine, ending with "@ou...com." My correct email is [redacted] When I tried to use another method, I was prompted for the month and year when I created my Google account, which I don't recall. Unfortunately, I don't have any other way to verify my identity or regain access to my account. I need assistance from someone who can help clear this up so I can set a new password.
Reported by GetHuman-rjaubry on mercredi 27 mars 2019 13:51
I am currently experiencing significant challenges with YouTube personnel who work for YouTube/Google. One instance involved a video I created regarding Cardi B and a related trend. Although I edited out certain offensive language as per YT regulations, my video faced a delay in review despite meeting the view threshold. Conversely, another channel with similar content was monetized promptly. This inconsistency and bias are concerning, hindering my creativity as a YouTube partner. Additionally, a copyright infringement issue where my content was reproduced without action being taken has added to my frustration. I believe these matters illustrate unprofessional conduct by some employees that needs addressing to preserve the platform's integrity. I have diligently documented these occurrences, aiming to resolve them before legal involvement. The lack of support communication and unseen efforts to flag my videos unjustly raise further doubts. I value my partnership with YouTube and Google and seek a fair resolution to these recurring issues promptly to continue enjoying working with the platform. Thank you for your anticipated help. Regards, ND Playground.
Reported by GetHuman-ndplaygr on mercredi 27 mars 2019 15:59
Hello, I am the owner of Parsons House, a Bed and Breakfast located in Hartington, Derbyshire, UK. I have noticed that there are listings on mouseprice.com indicating that my property is for sale, which is incorrect. I have tried contacting the vendor/estate agent multiple times to request the removal of the listing, but have not received a response. This misinformation is detrimental to my business. Additionally, I am seeking advice on another matter related to the property. We have received one negative review on Tripadvisor out of [redacted] reviews. Despite maintaining an overall 5-star rating, the negative review from [redacted] is prominently displayed on the first page of Google search results for my property. I am in contact with Tripadvisor to address this issue, but I would appreciate guidance on the process to remove the review from Google search results once Tripadvisor has taken it down. Thank you for your help. Best regards, D.
Reported by GetHuman2604987 on mercredi 27 mars 2019 16:58

Help me with my Google issue

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