I cant access my gmail account. My boyfriend and i both had our phone screens go out an...

GetHuman2601522's Recover Account issue with Google from March 2019

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The issue in GetHuman2601522's own words
I cant access my gmail account. My boyfriend and i both had our phone screens go out and neither of us can remember our passwords. It keeps trying to send a text to the broken phones which we can not access. Its extremely frustrating. Both his account and my account have important irreplaceable pictures in the cloud of someone that passed away so we really need to figure out how to recover both these accounts. I would really appreciate some help.
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Google

Recover Account issue
Reported by GetHuman2601522
Mar 27th, 2019 - 25d ago
I have an issue with Google too
Fixed
Seen by 12 customers so far
Similar issue to 52805 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman2601522 started working on this issue
Mar 27th 2:21am
GetHuman2601522 indicated the issue is not fixed yet.
Apr 1st 9:02am