My * year ild Grandson was visiting for spring break and was playing a game called Robl...

GetHuman2539450's customer service issue with Google from March 2019

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
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For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman2539450's own words
My * year ild Grandson was visiting for spring break and was playing a game called Roblox he kept showing me how he built up Roblox money and assured me that was how you get to buy things on the site. Well he was wrong and without my permission or his knowledge he bought around ***. ** worth of something on that game. I requested refunds. They gave me refunds on all the *.** and *.** purchases but the **.**-*** ** purchases they said that the reason didn't fit their refund policy. No where in the policy does it say they will only refund up to a certain amount of money per purchase so If Google authorizes one transaction why won't the authorize the other ones. *I live on a fixed income and will have to go two weeks till the *st of the month before I get another check and by then I will have my power shut off and have no money for groceries because Google thinks it is ok to keep ***.** they took our of my account for games from a six year old boy. Please tell me how this is right

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Google

Customer service issue
Reported by GetHuman2539450
Mar 18th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 50366 others
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Timeline

GetHuman2539450 started working on this issue
Mar 18th, 2019 2:06pm
GetHuman2539450 shared this issue with friends on Facebook
Mar 18th, 2019 2:07pm