My girlfriend locked herself out of her phone because she forgot her security pattern...

GetHuman2473219's customer service issue with Google from March 2019

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The issue in GetHuman2473219's own words
My girlfriend locked herself out of her phone because she forgot her security pattern. Best buy did a Master data Wipeout on her phone and now she can't remember any of her user IDs, passwords ect. I went on Google on my phone to try and help her and it appears her phone is on my phone now. And Google is asking me for phone numbers from years past that I can't remember. Anyways we need help getting her phone back on. Where or what should I do to correct this problem?
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Google

Customer service issue
Reported by GetHuman2473219
Mar 13th, 2019 - 5 mons ago
I have an issue with Google too
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Seen by 13 customers so far
Similar issue to 49251 others
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Timeline
GetHuman2473219 started working on this issue
Mar 13th 5:40pm