My girlfriend locked herself out of her phone because she forgot her security pattern...

GetHuman2473219's customer service issue with Google from March 2019

49251 similar
0 following
Help with my Google issue
First: share to improve GetHuman2473219's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Google help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2473219 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman2473219's own words
My girlfriend locked herself out of her phone because she forgot her security pattern. Best buy did a Master data Wipeout on her phone and now she can't remember any of her user IDs, passwords ect. I went on Google on my phone to try and help her and it appears her phone is on my phone now. And Google is asking me for phone numbers from years past that I can't remember. Anyways we need help getting her phone back on. Where or what should I do to correct this problem?
GetHuman2473219 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman2473219 fixed the problem
We are waiting for GetHuman2473219 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2473219 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2473219
Mar 13th, 2019 - 5 mons ago
I have an issue with Google too
Not resolved
Seen by 13 customers so far
Similar issue to 49251 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2473219 started working on this issue
Mar 13th 5:40pm