I've been playing "Hawk : freedom squadron for several months. They have VIP which is a...

GetHuman-wllebe's customer service issue with Google from March 2019

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The issue in GetHuman-wllebe's own words
I've been playing "Hawk : freedom squadron for several months. They have VIP which is achieved by making purchases for gems. I made purchases to achieve a VIP level for added bonuses, especially "overdrives". However, recently the developer decided the game wasn't challenging enough and took away these benefits. Essentially taking away what I paid for! I've contacted them and they refuse to refund and only respond that they've provided a more challenging and enjoyable experience, by changing things to less than I had before making any purchases
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Customer service issue
Reported by GetHuman-wllebe
Mar 13th, 2019 - 5 mons ago
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GetHuman-wllebe started working on this issue
Mar 13th 2:43pm
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Mar 13th 2:50pm