Good day, my name is Leona Moss. I bought this phone from a deceased estate. My problem...

GetHuman-mossleon's customer service issue with Google from March 2019

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The issue in GetHuman-mossleon's own words
Good day, my name is Leona Moss. I bought this phone from a deceased estate. My problem at the moment is, the details of the deceased person, that is his death certificate as well as a copy of his ID was sent through to Google more than * months ago requesting that his account to be deleted. There was a message send through that there is suspicions activity on the account*phone. Unfortunately I cannot use the phone properly as it keeps on asking me to sign in with the account that was synchronized on this phone, which is the deceased email. The deceased name was Bruce James Caldwell. Please can you resolve this problem ASAP by removing his account so that I can access my Google account and all the futures that goes with it. I have * email accounts with Google, where the one account that I have been using for more than ** years. This is very inconvenient for me, as in order to access my emails I have to go into Google itself and also cannot update or access play store as it troughs me out. Also when I need to start up the phone I need to access a WiFi site or mobile data. This is becoming very frustrating because his account have not been removed. Unfortunately I son have any other details accept his gmail which is *****@***.com. Your assistance in resolving his matter will be highly appreciated. The suspicions activity on this phone is me. Thank you in advance for your assistance and I'm looking forward from hearing from you soon. Leona Moss ************
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Customer service issue
Reported by GetHuman-mossleon
Mar 12th, 2019 - 5 mons ago
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GetHuman-mossleon started working on this issue
Mar 12th 8:14am