I am locked out of purchasing anything on my Google play account. I have a credit card...

GetHuman1900041's customer service issue with Google from March 2019

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The issue in GetHuman1900041's own words
I am locked out of purchasing anything on my Google play account. I have a credit card on file that it won't let me use and also I have a Google play card that I cannot add. I went to the help part after trying to add my play card, but it needs my credit card info which belongs to my grandmother who added it on my account so it won't accept it. I am not old enough to have a government issued ID that it asks for. Please advise me what to do to try and clear this up.
GetHuman1900041 did not yet indicate what Google should do to make this right.
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Customer service issue
Reported by GetHuman1900041
Mar 12th, 2019 - 5 mons ago
I have an issue with Google too
Not resolved
Seen by 5 customers so far
Similar issue to 48805 others
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GetHuman1900041 started working on this issue
Mar 12th 3:27am