Google Customer Service Issues

I am experiencing difficulty accessing my account. Although I have the correct password, the system is prompting me to verify my ownership of the account. To do so, it requires a 6-digit verification code, but I am only receiving 4 digits, causing me to be locked out. I am currently using the guest account and struggling to access my laptop. Unfortunately, I did not save my verification codes and relied on security questions for access. It appears that some action triggered a shutdown on my account.

I am having trouble accessing my account due to forgetting my password. I had a lot of kids around and my phone acted up, leading me to forget my password. I believe it was "choco69" or "choco$" at some point, but since I no longer have the old phone, and even created a new Google email to try and fix this, I have been unsuccessful. I am unable to finish my taxes without access to this account. Please help me recover it. Thank you.

Hello, I am Synteria Boyce. My phone was taken by my husband on 3/7/19 and I got a new one today. He altered the passwords to my accounts (Gmail, Facebook, Instagram) and I am struggling to regain access, starting with my Gmail account. Unfortunately, my new phone is not recognized. As I have a restraining order against him, I cannot reach out to him for my belongings. Could you assist me in recovering my email? The address is [redacted] The password was changed without my knowledge 36 hours ago.

I am experiencing difficulty accessing my email account that I have only used on my phone. The error message states that my account cannot be verified, and I am unable to receive a code on my phone due to a change in my phone number. While I can still access the account on my phone, I need to update information for work as I am purchasing a new phone. I have previously managed multiple gmail accounts without any problems, but I am encountering this issue for the first time now.

Hello, my name is Neelam Bisht. I am having trouble accessing my email account [redacted] because I forgot the password and also the password to my secondary email linked to it. This email account holds sentimental photos including my marriage and honeymoon pictures. These photos are very precious to me emotionally. I am willing to provide proof of identity such as my Aadhar card and other photos saved in the email if needed. Kindly assist me in recovering access to my account. Thank you.

I have successfully set up the Google Home app where I named my Google Home with integrated Chromecast "Google Max." A week later, I installed a Chromecast on my TV named "Karel" and it's connected to an HDMI port with a constant power supply via an adapter. I also installed a soundbar via Bluetooth, which works perfectly, and named it "Soundbar" in the Home app. Issues I'm facing: 1. When I ask Google Home to turn on the TV, it works but doesn't turn it off or show channels upon my request. 2. When I ask Google Home to play music via Spotify through the soundbar, the sound comes from the Google Max instead. 3. Why does the sound not come from the soundbar? 4. Are both Chromecasts interfering with each other?

I have successfully set up the Google Home app. Initially, I installed the Google Home Situation One with an integrated Chromecast, which I named "Google Max" in the app. Subsequently, I added a Chromecast to my TV, named "Karel," and connected a Bluetooth soundbar that I named "Soundbar." However, I have encountered some issues: 1. When I ask Google Home to turn on the TV, it works, but it doesn't turn off or show channels as requested. 2. When I request music from Spotify to play through the soundbar, the sound comes from the Google Max instead. 3. Why doesn't the sound play through the soundbar? 4. Do the two Chromecasts interfere with each other? Please advise me on how to establish a direct connection for music to play from the soundbar instead of the Google Home device.

My sister-in-law is having trouble accessing her Gmail account. She has been unable to do so since before Christmas. She reached out to someone else who tried to help her by sending a recovery email through their account, but she has not received any assistance. Despite not changing her password or settings, she still cannot log in to her account. We urgently need assistance to resolve this issue for her as she needs to access her emails. Her name is Denise Paulin, and her email address is [redacted] We are disappointed with the lack of support she has received in over three months and request immediate action to rectify the situation. Thank you for addressing this promptly.

I've been experiencing unexpected ads on my phone for about three months now, disrupting my ability to use it normally. These ads pop up whenever I try to make a call or access my email, settings, or search function. They even have a timer, preventing me from exiting the screen until the entire ad plays out. This has caused significant problems for me, especially when I needed to call for urgent assistance, like arranging a ride to the hospital due to my disability. Despite following Google's instructions to stop these ads, they persist and seem to originate from the same gaming company. I fear that in an emergency, I might not be able to access my phone to call for help promptly. It's crucial to address this issue promptly to prevent any potential harm or inconvenience. I have reported these intrusive ads but have not received a response. If this issue continues, I hold Google accountable for any negative outcomes. Please address this matter urgently to avoid any further complications.

I subscribed to Norton VPN Security App and paid via Google on my phone. Upon reviewing my Google charges, I noticed I was charged for a year of service in Oct. [redacted], which should be valid until Oct. [redacted]. However, I unknowingly repurchased the service in Jan. [redacted] due to getting a new phone and forgetting about the previous purchase. Despite Norton having no record of the Oct. payment, I had active service during that period. I attempted to contact Google for clarification but was unable to reach them. Can someone provide me with the appropriate contact information for Google to help resolve this issue? Thank you, L. S. [redacted]

I recently tried to set up a phone for my daughter and was prompted to change my password. When asked a security question about when I opened my Google account, I couldn't recall, so I chose another option. After verification, I attempted to log in but was greeted with a message stating I had violated Google policies. This has locked me out of all my devices, including Google Play, email, and Google Assistant. I was in the middle of a tournament I invested a lot of money in, and I am frustrated by the lack of customer support and the lengthy waiting time for assistance. I urgently need this issue resolved to regain access to my accounts and will be seeking a refund if this is not resolved promptly. Thank you.

I believe I am a victim of fraud as someone has created an email account using my name, pduvall97, as well as another email associated with phone number [redacted]. These individuals have been stealing my personal information, including banking details, legal information, and committing fraud. They have caused significant harm to my life. It has come to my attention that they are impersonating me through a Yahoo account. They have also wiped out my PayPal account connected to Hoosier Hills Credit Union and Wells Fargo. This behavior violates federal wiretapping laws and carries severe penalties. I am certain of the perpetrator's identity and am seeking legal consequences for their actions. My name is Paula DuVall, and I can be reached at [redacted].

I recently bought a new iPad and need to transfer data from my old one. I've forgotten the password and tried to recover it. I've been verified as the owner of the email address linked to my account. However, the password recovery info was likely sent to my old email that I no longer have access to: [redacted] How can I retrieve the password for my Gmail account, [redacted], without access to the old email?

I recently received a lengthy notification from GOOGLE informing me that my account will be closed in April. The notification was detailed, and unfortunately, due to my medical situation and working full-time as a call center representative from home, I accidentally deleted the email after weeks without realizing it. I am puzzled as to why my account is being shut down, especially since I only have a gmail.com email with them. Can anyone shed some light on this situation?

I am seeking help due to my ex-boyfriend, who abused me, gaining unauthorized access to my Google account. I recently changed my phone number to escape his harassment, but I suspect he knew my Google password and changed it to restrict my access. He has been stalking me and tampered with my bank account, Facebook, and other personal information. I suspect he may have altered my security questions. Despite opening a new Google account, I believe he has hacked into it as well, potentially using my location app to track me. I am desperate to recover my original account, which holds over [redacted] photos and valuable data. The compromised email is [redacted] and my new email is [redacted]. Your assistance is greatly appreciated.

I am struggling to recover my Gmail account: [redacted] The system says there is not enough information, despite having my phone linked to the account. Another account I have access to now is [redacted] I rely on a password app for generating passwords. After changing my password, I pressed the wrong button and now I cannot remember the new password. I do remember the old one. I urgently need to access my photos and contacts from the mentioned account, especially due to switching to a new phone.

My Google account, [redacted], contains all my photos on drive. Unfortunately, someone has hacked into my account, and the account recovery option is not appearing on my phone. I have been trying to recover it using my other email, [redacted], but it's been unsuccessful for days. I previously recovered it once, but now the recovery option has been removed from my phone, and the "locate my phone" feature was added without my consent. This breach of security has compromised my personal photos, particularly those of my children, which I do not want to lose.

I have been struggling to regain access to my Gmail account for months now. Inside this account, I have crucial documents such as my mother's death records, important IRS information, and school-related documents that I urgently need to retrieve. The email addresses that I interacted with using this account are [redacted] and [redacted] Unfortunately, I no longer have access to my previous computer or phone number linked to this account ([redacted]).

I recently got a new phone and unfortunately can't remember my password. I'm struggling to transfer my data and sign in to my Gmail account because it's sending verification codes to my old phone that I can't access due to a cracked and blacked-out screen. Resetting my password has been an endless loop of frustration, and the security question about when I created the account is just adding to my stress. I feel like I'm stuck in a loop like Charlie Brown trying to kick a football. I really need help as I feel stranded without access to Gmail to sign in and back up my phone. Please assist me as my only point of contact is my son's email. Thank you for your time and consideration in resolving my issue. - D. Birdsong

I am experiencing issues with my Google account and Google Voice number [redacted]. I have been using this number since around [redacted], and it is linked to my Gmail [redacted]. I receive verification codes but cannot successfully log in as it seems to loop back. The Google business associated with this number is H R TOWing in Bell, California. The number rings but does not get forwarded. I urge you to contact me at [redacted] and ask for Henry Roche. The last successful use of this number was on February 25, [redacted]. Your prompt assistance in resolving this matter would be greatly appreciated.