I lost access to get into my gmail account. I have my account logged in on my phone and...

GetHuman2313445's customer service issue with Google from February 2019

45405 similar
0 following
Help with my Google issue
How did GetHuman2313445 do it?
Waiting to hear how GetHuman2313445 fixed the problem to share with other customers.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman2313445's own words
I lost access to get into my gmail account. I have my account logged in on my phone and that's the only way I can access it. I have * step verification enabled yet it never asks me for security codes, but instead asks for a code send to a disabled phone number. The recovery email is also invalid as it was used to acces our home phone through rogers and we have disabled that a long time ago. I would like access to my account, and can give back as much information as I can to help ease that process. If they could help me change the recovery email, or phone number so I can gain access again would be delightful.
GetHuman2313445 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman2313445 fixed the problem
We are waiting for GetHuman2313445 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2313445 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2313445
Feb 27th, 2019 - 3 mons ago
I have an issue with Google too
Seen by 7 customers so far
Similar issue to 45405 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
GetHuman2313445 started working on this issue
Feb 27th 7:30pm
GetHuman2313445 confirmed the issue is fixed. Hooray!
Feb 27th 7:30pm