So my old account i do not remember i tried to recover my password but i cannot be roco...

GetHuman-jaytoome's customer service issue with Google from February 2019

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The issue in GetHuman-jaytoome's own words
So my old account i do not remember i tried to recover my password but i cannot be roconized i have this email connected to my game and cannot access any of my game features because my ea account is linked to my old email and because of that i cannot use features such as facial recognition.i need help recovering my old email address password i tried all the links to recovery nothing helps my old email is *****@***.com my password was buthead* but i changed it for some reason my new email is *****@***.com and my password is buthead*
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Customer service issue
Reported by GetHuman-jaytoome
Feb 18th, 2019 - 8 mons ago
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-jaytoome started working on this issue
Feb 18th 1:49pm
GetHuman-jaytoome indicated the issue is not fixed yet.
Feb 18th 1:53pm