*nd unauthorised payments within two weeks from two of my accounts held at * different...

GetHuman-verenaro's customer service issue with Google from February 2019

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The issue in GetHuman-verenaro's own words
*nd unauthorised payments within two weeks from two of my accounts held at * different banks via google payments for an app that i have no knowledge of is not on any apps list or history or my subscriptions. Under NO circumstances would i ever download anything at a cost of $***.** as i have a long term commitment to my strict budget in order to cover my mortgage and clothe and feed my children. This payment ( for a non-existent app) has left me in crisis, with no money to feed my kids and I am naturally overwhelmed with anxiety and despair as a result I NEED BOTH A REFUND AND A REMEDY TO PREVENT ANY MORE SUCH PAYMENTS WITH EXTREME URGENCY. The first time my bank - NAB investigated and told me the company didn't exist and the payment was therefore fraudulent and gave me a refund. This time it came out of my Commonwealth Bank account who referred me to PayPal who in turn referred me to you, - a hideous pass the buck process which destroyed my financial security has left me terrorised and on the edge of panic and breakdown
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Customer service issue
Reported by GetHuman-verenaro
Feb 17th, 2019 - 8 mons ago
I have an issue with Google too
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GetHuman-verenaro started working on this issue
Feb 17th 5:56am