When signing in to google accounts, google doesn't always recognise my trusted device...

GetHuman2222674's customer service issue with Google from February 2019

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The issue in GetHuman2222674's own words
When signing in to google accounts, google doesn't always recognise my trusted device.. I've used the same device since Jan.**** and I also use two-step verification as well plus a * digit lock screen code. My trusted device is galaxy S* active & LG pad (haven't used LG since Feb.*,****). I have noticed a few times that some of my activity isn't correct but it doesn't show any other devices logged in so the incorrect activity is strange..I really just need answers as to why google doesn't recognise my trusted device..Thank You
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Google

Customer service issue
Reported by GetHuman2222674
Feb 16th, 2019 - 8 mons ago
I have an issue with Google too
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Seen by 15 customers so far
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman2222674 started working on this issue
Feb 16th 5:40pm