I purchased Malwarebytes and A vast Apps on *****. They were not doing what I was red...

GetHuman2218407's customer service issue with Google from February 2019

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Help with my Google issue
GetHuman2218407's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2218407 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2218407 can let us know if they help or not.
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Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman2218407's own words
I purchased Malwarebytes and A vast Apps on *****. They were not doing what I was red, so immediately I cancelled the two subscriptions, and uninstalled the two Apps. Then I tried for the refund Which they said is easy to obtain. NOT SO!*I've been referred to the REFUND website at least I times. And I'm not stupid, though having said that, I AM technologically missing a few instincts in that direction. So that website is of no value to me. Here is the biggest insult. After writing my story, a square pops up asking, "what do you think we should do for you NOW?" At the Risk of remaining a lady, I went with, "I expect you to get my refund, $**.**, back to me. If you don't stand for your products and their by laws, who needs you? Google has been my go to brower forever. Now I see it isn't honey, or helpful. I want my refund or I plaster this all over the place and then some. The internet is a maze of thieves, scam artists, and whatever they can think of to free your funds of the burden of you having to deal with them. So very kind and silicitious. I will show my gratitude by sharing this story wit my Uncle. Oh, he is in the FBI, in SCAMS and ONLINE HACKERS. So once more I ask that you refund my money.
GetHuman2218407 did not yet indicate what Google should do to make this right.
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Google

Customer service issue
Reported by GetHuman2218407
Feb 16th, 2019 - 8 mons ago
I have an issue with Google too
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Seen by 8 customers so far
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Timeline
GetHuman2218407 started working on this issue
Feb 16th 12:11am
GetHuman2218407 indicated the issue is not fixed yet.
Feb 16th 12:12am