yesterday I tried to call Amazon. when I clicked on their customer phone * I got a pop...
GetHuman2217447's customer service issue with Google from February 2019
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The issue in GetHuman2217447's own words
yesterday I tried to call Amazon. when I clicked on their customer phone * I got a pop up box asking me if I wanted to call or cancel. I of course clicked call. I got a person who sounded like he was from India and he said my account had been hacked and there had been charges added to my account. He said in order for me to get a refund I had to buy * $*** Google Gift Cards. He said it was a requirement of the bank and I had a limit on my account of $**** meaning they couldn't refund me less than $****- He said that if I bought the cards that would put my balance up to $**** and then he would refund that full amount within an hour. After arguing for over an hour and being sick and totally stressed out I did it. I bought * $*** cards. Then he had me scratch off the numbers and read them to him. When he first told me my refund had been turned down I received a text telling me it had been declined and gave an error *, I didn't notice it at the time but it was signed but it was signed Amazon,Inc. It had a phone number of ***-***-****, When I tried to call it there was no answer. i called the original number of ***-***-**** and got the same people I got the same people. They said they would refund the $ $**** but that I would have to buy another Google gift card!!! I hung up. I looked up the telephone number and it belongs to Google AdWords which is one of your products. Is Google involved in this scam too?? I have reported this scam to Amazon, will write a letter to the Attorney General and have been advised to notify the police. I'm going to get the word out about this scam and let them know your company is involved. I would like for you to give me an explanation.
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