I got a new phone and a new phone number and didn’t do the proper back ups so I can’t g...
GetHuman-mariacv's customer service issue with Google from February 2019
Help with my Google issue
First: share to improve GetHuman-mariacv's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mariacv's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mariacv will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mariacv can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Google has better answers for you: Google Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-mariacv may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-mariacv's own words
I got a new phone and a new phone number and didn’t do the proper back ups so I can’t get into my gmail account *****@***.com and the back up email I had *****@***.com was deactivated because I would only use my gmail account I tried calling T-Mobile to get my old number so that I can have access to the codes they sent but they stated they cannot give me back the number I have tried using the recovery system with you guys but I still can’t access my email and this email is linked to all my accounts my bank account my PlayStation my Facebook I really need to get into my gmail to be able to access my other accounts as well please respond I have been trying to get into my account for a while I would greatly appreciated it
GetHuman-mariacv did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-mariacv fixed the problem
We are waiting for GetHuman-mariacv to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.