I typed the incorrect suffix in my address when ordering a pixel *. I did not notice un...

GetHuman2201702's customer service issue with Google from February 2019

8 views | 41435 similar | 0 following
Help with my Google issue
GetHuman2201702's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2201702 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2201702 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2201702's own words
I typed the incorrect suffix in my address when ordering a pixel *. I did not notice until Fed ex would not drop off the package. I called Fed ex and they advised that Google locked down the package and only Google could change the address from Blvd to CT. Soni called Google and received the worst customer experience ever. First off my call to Fed ex was * minutes long. So this tells me Google could call and make the change in * minutes. Nope instead I have to be transferred around for ** minutes. Until I get to a guy ... Sorry no not a guy a jerk who says oh I'll escalate this to the shipping team and they'll tell Fed ex you want to come get it. That is not what I requested. I simply requested for him to call Fed ex provide the tracking number and change the suffix... Even after the rigourus verification I provided this was not an option. I ordered this phone on Feb. *th it shipped Feb *th and it is no where in site. When I email the guy to ask questions he sends me the same canned response over and over and over. At this point it would be faster for me to do nothing and order a new phone. How sad is this? Then if the other one shows up just refuse to receive it. This is trash Google you are better than that.

GetHuman2201702 did not yet indicate what Google should do to make this right.

How GetHuman2201702 fixed the problem

We are waiting for GetHuman2201702 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2201702 fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman2201702
Feb 13th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 41435 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman2201702 started working on this issue
Feb 13th, 2019 8:21pm
GetHuman2201702 indicated the issue is not fixed yet.
Feb 13th, 2019 8:24pm