My old device has locked me out of the screen when it first turns on the phone won't ev...
GetHuman-kcheeche's customer service issue with Google from February 2019
Help with my Google issue
First: share to improve GetHuman-kcheeche's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kcheeche's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kcheeche will want to follow the link below to head to their help center. We will check on GetHuman-kcheeche later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-kcheeche's own words
My old device has locked me out of the screen when it first turns on the phone won't even take me to the home screen because of the screen lock which I do not know and cannot figure out. My Google accounts for my Gmail are all with second verification on them on to that phone. I ended up having to buy a new phone and MetroPCS would not let me have the same phone number they should me and telephone number that's totally different so I can't gain access to my email cuz I can't get past the second verification screen. I set up a new email account to try to recover my account and it says when I get to the screen that it sent me a new verification code to enter but I can't backup to get to the email without going out of that screen and it won't go directly back to that screen it starts me all over the recovery process again. When I enter the code that it sends to my new email and where it says verification code it keeps telling me it's the wrong code. How can I regain access into my email accounts? I really need to get access to my old emails I've had them for multiple years and I need the either get a code that's good to let me into that verification so that I can take it off of the counts or have it verification taken off by Google. Please tell me what to do to fix this! My main email accounts were *****@***.com & *****@***.com, iknow my passwords and the phone numbers on them are ***-***-**** & ***-***-**** but both numbers are disconnected now & the second verification o*Is set on the old device and old* ***-***-****, keeps me locked out. Is there a way to get past the screen on the phone where it says that the phone is locked and will not turn on until this code is entered? Can you turn off the verification for my old accounts or help me get past this so I can get into them? A current email account that I can get into is *****@***.com and my name is Kimberly Miranda. Please Help!
GetHuman-kcheeche did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-kcheeche fixed the problem
We are waiting for GetHuman-kcheeche to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.