My old device has locked me out of the screen when it first turns on the phone won't ev...

GetHuman-kcheeche's customer service issue with Google from February 2019

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The issue in GetHuman-kcheeche's own words
My old device has locked me out of the screen when it first turns on the phone won't even take me to the home screen because of the screen lock which I do not know and cannot figure out. My Google accounts for my Gmail are all with second verification on them on to that phone. I ended up having to buy a new phone and MetroPCS would not let me have the same phone number they should me and telephone number that's totally different so I can't gain access to my email cuz I can't get past the second verification screen. I set up a new email account to try to recover my account and it says when I get to the screen that it sent me a new verification code to enter but I can't backup to get to the email without going out of that screen and it won't go directly back to that screen it starts me all over the recovery process again. When I enter the code that it sends to my new email and where it says verification code it keeps telling me it's the wrong code. How can I regain access into my email accounts? I really need to get access to my old emails I've had them for multiple years and I need the either get a code that's good to let me into that verification so that I can take it off of the counts or have it verification taken off by Google. Please tell me what to do to fix this! My main email accounts were *****@***.com & *****@***.com, iknow my passwords and the phone numbers on them are ***-***-**** & ***-***-**** but both numbers are disconnected now & the second verification o*Is set on the old device and old* ***-***-****, keeps me locked out. Is there a way to get past the screen on the phone where it says that the phone is locked and will not turn on until this code is entered? Can you turn off the verification for my old accounts or help me get past this so I can get into them? A current email account that I can get into is *****@***.com and my name is Kimberly Miranda. Please Help!
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Customer service issue
Reported by GetHuman-kcheeche
Feb 8th, 2019 - 3 mons ago
I have an issue with Google too
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
GetHuman-kcheeche started working on this issue
Feb 8th 12:19am