I cannot get into my gmail account I have had for years!! it is under *****@***.com wit...

GetHuman2156688's customer service issue with Google from February 2019

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The issue in GetHuman2156688's own words
I cannot get into my gmail account I have had for years!! it is under *****@***.com with a past password being claraK**** and a new password (as of * days ago because my laptop had to have work done on it and I could not remember the above password) so I set the new password as RMfranks*. Now I have really messed up by doing what somebody told me to do and set up an new gmail account under *****@***.com password bennettH****. I want this new account closed down and I want to get back into my original *****@***.com as I have had this for years and years!! and NO I do not remember the month and year of when I joined google email!! I am old and have a hard time with these tech things without you all locking me out of the one good thing in my life now which is to look at my gmail everyday!!
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Google

Customer service issue
Reported by GetHuman2156688
Feb 7th, 2019 - 3 mons ago
I have an issue with Google too
Not resolved
Seen by 4 customers so far
Similar issue to 39705 others
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Timeline
GetHuman2156688 started working on this issue
Feb 7th 6:56pm