Trying to help my mom sign into YouTube. Password unknown. Deceased husband created an...

GetHuman-rodandru's customer service issue with Google from January 2019

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Trying to help my mom sign into YouTube. Password unknown. Deceased husband created an acct but no record of pw. YouTube seems to recognize the email acct. Twice a code was sent to her email and was entered in the appropriate YouTube field and twice rejected. Makes no sense. How does she prove that she is who she says she is? She would like to open a YouTube acct. she can be reached at R*****@***.com. *My email is *****@***.com. *Thank you.
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Customer service issue
Reported by GetHuman-rodandru
Jan 27th, 2019 - 3 mons ago
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GetHuman-rodandru started working on this issue
Jan 27th 2:58am