I I'm unable to get into my email account that I have had since approx July ****. I was...

GetHuman2043445's customer service issue with Google from January 2019

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The issue in GetHuman2043445's own words
I I'm unable to get into my email account that I have had since approx July ****. I was incarcerated briefly between March **** to November **** at which time I was able to recover the account. Shortly thereafter at the end of August **** beginning of September, my phone was stolen. When I bought a new phone and tried to sign in to that account the password that I thought had been on there was unable to access the account. The recovery email belongs to my ex who is currently in prison and we can't remember the last password on his account either, although I was able to get into that account because it was attached to an old phone that for some reason I can't find now. Besides the screen broke on that and I can't access it anyway... I have been trying for the last few months to keep submitting recovery help request but I have never received a response. N*****@***.com is the email account in question. G*****@***.com is the recovery address and mine is his recovery email address, so it's an eternal loop of frustration... I was able to get into both of those emails up until just this past August. I had my phone remember all the passwords and it was stolen. Please help me with the *****@***.com account.*Thanks, *-Jensalinas
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Google

Customer service issue
Reported by GetHuman2043445
Jan 26th, 2019 - 3 mons ago
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GetHuman2043445 started working on this issue
Jan 26th 12:44pm