I'm Helping one of your customers who have lost her password for her gmail account...

GetHuman2028991's customer service issue with Google from January 2019

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman2028991's own words
I'm Helping one of your customers who have lost her password for her gmail account *****@***.com.*The account was created some years ago when she bougt her PC.*The shop where she bought it helped her to create the account.*Unfortunately they did not write down the password and she has change her telephone meanwhile.*I helped her to creat a new gmail account ******@***.com*her new phone number is ***(*)*********.*However, she has lots of email on *****@***.com which she likes to acces.*Is there any way we help her*We have tried your normal routines for resetting the passeword, but it is just an endless loop. If she answers the question about her fathers name, it still loops. We tried to send a code to my phone and hers, but the resetting still does not work.*The customers name is Ann-Catherine Berkefelt.*Please advice what you or we can do to help her.*Best regards,*XnX Data AB*Kalle Wannberg
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Google

Customer service issue
Reported by GetHuman2028991
Jan 24th, 2019 - 3 mons ago
I have an issue with Google too
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Seen by 6 customers so far
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Timeline
GetHuman2028991 started working on this issue
Jan 24th 11:06am