My email is *****@***.com. Also *****@***.com.*Last week I got locked out of all my goo...

GetHuman-bimrigga's customer service issue with Google from January 2019

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The issue in GetHuman-bimrigga's own words
My email is *****@***.com. Also *****@***.com.*Last week I got locked out of all my google accounts on my Dell desktop and ipad, and you reviewed my problem. Eventually on Sunday ** Jan ‘Lily’ emailed me saying my problem was * step verification so you removed it, and gave me a link to sign in, which I did yesterday **th. Although I then got back my gmail on the ipad, all my Dell Drive documents and gmail were still frozen, and the gmail doesn’t even open up now. The google docs actually open up to read but I can’t edit or add new ones. They STILL say ‘this problem has been reported to google and we’ll look into it as soon as possible. Please reload page. and continue’, but of course I still can’t continue. Today as asked I reinstated my * step verification hoping all would come back to life, but nothing has changed. All remains ok on my iphone still, but as I’ve only just been given it and haven’t got the hang of it yet (too small!) I use the Dell whenever at home. I’m ** by the way but really not slow and daft, just don’t always understand things that are by now obvious to anyone who’s had a smartphone etc for years. Please sort my Dell ASAP. Thanks in huge anticipation as I’m truly stuck without it.*Bim (Anthea) Riggall.

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Google

Customer service issue
Reported by GetHuman-bimrigga
Jan 29th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 36992 others
0 customers following this

Timeline

GetHuman-bimrigga started working on this issue
Jan 29th, 2019 2:26pm

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