Google Customer Service Issues

Archive 45

The following are issues that customers reported to GetHuman about Google customer service, archive #45. It includes a selection of 20 issue(s) reported January 15, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had no luck yesterday trying to recover my account. I'm hoping this avenue is better. Please see below, in reverse order, the tickets I submitted yesterday regarding my account recovery issue. Re: [redacted] Will the IP address [redacted].[redacted].0.1 work for the computer used to create the account? Will any other data work? Is someone actually looking into this? I need my account back. Why can't you verify that I'm the one who created it? I keep receiving the same response with the data I provided. Please review the account history and provide a non-automated response. I appreciate the additional verification steps to retrieve my account. If you review the account history and notice recent changes, you'll see that I am the creator of the account. My account was hacked, and I can't take action because the hackers changed the recovery email and phone number. Please check the original account creation for proof of ownership. I urgently need access to this account. What other information do you require? The account was created on 1/6/[redacted] at 7:37 pm EST with the original password dbrown98. On 1/12/[redacted] at 11:07 am, I received two emails from Google informing me that my password and recovery phone number were changed. I set up this account for my son using my email [redacted] and phone numbers ([redacted] or [redacted]) as recovery options. The date of birth listed is 1-13-[redacted]. Please let me know if more information is needed to recover this email account. If possible, I would appreciate a call or chat for verification. I have both phones available for text verification. Thank you, GC
Reported by GetHuman-glcorn on martes, 15 de enero de 2019 13:51
I am facing difficulty accessing my newly created email account. Although I believe I entered the correct email address, I am unable to recall the password. The account lacks any set security or recovery options, thus I don't have a recovery email or phone number to assist in the process. The recovery options available prompt me to provide the account creation date and an alternative email address for review purposes. Despite my willingness to wait for the review period, the system instantly denies verification. I am willing to provide details such as the first and last name attached to the account, the potential birthday associated, and the contents of emails within the account if necessary. I am hopeful that with this information, Google can aid in recovering access to my account.
Reported by GetHuman-jaxycat on martes, 15 de enero de 2019 18:04
Last week, I encountered an issue with Macy's where I had to clear my browsing history to reset my password. Unfortunately, this process resulted in the deletion of all contact email addresses from my primary gmail account. Despite seeking assistance, I haven't been successful in getting them added back. I want to avoid setting up a new primary account, as warned on a help site. A Verizon representative advised me to click in the primary account email address area and create an account instead of adding one. However, when I tried to add my former google account, I faced difficulties as the username seemed to be taken, which was actually my deleted account. I also need my school email [redacted] and non-Google tds.net account [redacted] to be reinstated without becoming my primary account. I want to keep [redacted] as my primary email. I appreciate any assistance you can provide. Thank you for your help. Carolyn Lewis
Reported by GetHuman1970473 on martes, 15 de enero de 2019 18:05
I was contacted by an individual who claimed my Apple ID had issues, resulting in a temporary lock on my account. After speaking with Apple support on January 15, [redacted] for over two hours, I realized that the problem lay with my Gmail account, not Apple. Despite the initial difficulty, the Apple support team eventually helped me regain access to my Google account. However, later on, I received another false Apple ID report claiming my account was locked. A senior Apple technician assisted me in resolving this issue, allowing me to send and receive emails from my Google account once again. I am reaching out to Google now to understand why my email was impacted and why they did not address this with me. As a disabled individual reliant on services like a life alert system, having my email accounts affected was a major inconvenience. I urge Google to provide further assistance.
Reported by GetHuman1980436 on jueves, 17 de enero de 2019 1:53
I purchased a Google Play gift card for $[redacted] with the ID: NEW I 22ZU UKT3 BALT and another one for $50 with the ID: AEKE CC54 Y37D 3ASX BXW6. A person named John Pracker called me regarding a transaction and asked for payment using the Google Play cards. He provided his extension number as [redacted] and requested the payment to be made to verify my account due to security concerns. I complied with his instructions to resolve the issue, believing it was necessary to secure my account. However, the verification process failed, and I suspect fraudulent activity. The person had access to my bank account information, as well as my PayPal account. I received multiple messages and calls throughout this process, which seemed suspicious in hindsight. I urge caution and hope that investigations can shed light on such fraudulent schemes. If needed, I am willing to provide further information.
Reported by GetHuman1981208 on jueves, 17 de enero de 2019 6:13
I believe that it is important to share my recent experience with the company "NutraGenics." I advise caution when considering purchasing from them due to certain hidden subscription charges. Unfortunately, I was not aware that failing to cancel within a specific timeframe would result in nearly $[redacted] in charges for continuous shipments of Garcinia Cambogia and Forskolin Blend. The critical information regarding this subscription was not clearly stated in the product description, and the Terms and Conditions link was discreetly placed at the bottom of the advertisement. It is concerning that significant details are not prominently displayed where customers can easily find them. Upon reviewing my bank statement, I discovered charges of $89.92 for "Thermoempowerednitricoxide" and $92.28 for "Combinstrengthpowrtesto" from NutraGenics. However, the products I received do not align with these descriptions. This discrepancy raises questions about the accuracy of the charges and whether I was billed for items I neither ordered nor received. The ingredients listed on the products I received do not match the descriptions of the items I was purportedly charged for.
Reported by GetHuman1985295 on jueves, 17 de enero de 2019 20:49
I received an email from a link stating I requested to terminate my gmail account ([redacted]). I'd like to cancel the termination request and keep my account. Is this okay? Sent from my iPhone
Reported by GetHuman1989448 on viernes, 18 de enero de 2019 15:09
We recently relocated our business to a new address. We initiated the process of requesting a verification postcard on December 31, [redacted], but have yet to receive it. Our scheduled video verification session for January 17, [redacted], at 4:30 PM Eastern Time did not happen as expected. Despite contacting support in India, we were asked to wait for a technical glitch fix which was not feasible due to time constraints. An alternative video verification slot was offered for today at 4:30 PM, which we are unable to make. Requesting a weekend slot through email has not yielded a response. The current verification process seems outdated and overly complicated considering the technology available in [redacted]. Updating details with other services like Yellow Pages or banking platforms was far simpler. The delays in updating our address on Google are causing inconvenience and potential loss of business.
Reported by GetHuman1991281 on viernes, 18 de enero de 2019 19:11
Dear Google Support, I am facing an issue with my disabled account due to an incorrect birth year entered during the sign-up process for the money sending service via email. Despite multiple attempts to reactivate the account using a credit card, I am consistently encountering an error message that many others have also reported. The error message begins with "Uh, oh" and states, "There was a problem. We couldn't start your purchase because of a technical issue. Details of the problem below: Sorry, we were unable to process this request. Please try again later." After reviewing various discussions on this issue, I have taken several troubleshooting steps: 1) Cleared browsing history on Chrome; 2) Disconnected my Google account from Chrome and logged out; 3) Attempted to access the account on different browsers (Safari & Firefox) on my Mac; 4) Tried accessing from another computer (Windows) using Internet Explorer. This situation is frustrating as I urgently need access to my email information. I appreciate any assistance as I have spent over an hour tackling this issue without success. Thank you, Sk. Farvez
Reported by GetHuman-skfarvez on domingo, 20 de enero de 2019 5:33
Hello Google Support, I am experiencing issues with my disabled account. It seems that I mistakenly set my birth year to [redacted] instead of the correct year when I signed up for the email money transfer service. Upon trying to reactivate my account with a credit card, I keep encountering an error message that begins with "Uh, oh" and goes on to say, "There was a problem starting your purchase due to a technical issue. Details of the problem are as follows: Sorry, we were unable to process this request. Please try again later." I have followed the suggestions from other discussions about this issue, including clearing my browser history in Chrome, disconnecting my Google account from Chrome, trying Safari and Firefox on my Mac, switching to a Windows computer with Internet Explorer, and using a different computer in my household. However, these attempts have been unsuccessful. This situation is causing me great frustration as I urgently require access to my email information. I am only able to send this message using my work Gmail account. I really need assistance with resolving this matter promptly. It is quite baffling that despite various verification tools available, such as text messages, I have been struggling with this problem for over an hour and a half. Your help would be greatly appreciated.
Reported by GetHuman-skfarvez on domingo, 20 de enero de 2019 5:35
Dear Google Support Team, I am having trouble with my disabled account. I forgot to update my birth year during sign-up for the email money transfer service. Despite multiple attempts with different browsers (Chrome, Safari, Firefox, Internet Explorer) and computers (Mac, Windows), I keep encountering an error message preventing me from reactivating my account using a credit card. The error reads: "Uh, oh. There was a problem. We couldn't start your purchase because of a technical issue. Sorry, we were unable to process this request. Please try again later." I have tried clearing my browser history, logging out of my Google account, and switching devices, but the issue persists. I urgently need access to my email for important information. It's frustrating that I've spent over an hour trying to fix this without success. I would appreciate any assistance you can provide. Thank you, Sk.F.
Reported by GetHuman-skfarvez on domingo, 20 de enero de 2019 5:47
My primary Gmail account is [redacted] Unfortunately, I am facing a challenge with the two-step verification process as my location has changed from Indiana to California due to relocating. The phone number associated with the account is now [redacted] since my previous phone, [redacted], is no longer accessible after being stolen and factory reset. The recovery email linked to the account is [redacted] I am uncertain about additional email addresses like [redacted] and [redacted] being connected to the account. I have been using this Gmail account for several years, created post-[redacted] after changing my last name to Salmi. I have frequented locations like Williws California, Chowchilla California, Orland Park Illinois, and Valparaiso Indiana. Any guidance on further steps to regain access to my account would be appreciated as I have exhausted my options.
Reported by GetHuman-reannuns on domingo, 20 de enero de 2019 9:09
My iPhone was stolen, and my Google account was logged in on it. The thief accessed my Gmail, changed the password, and added their email for recovery. They also compromised my Facebook and Messenger by removing my number and changing the passwords. Though I deactivated the stolen phone and moved my number to a new one, I'm unable to access my Gmail. I'm stuck with the verification code sent to my phone and can't reset my Hotmail password as I've forgotten it, and my recovery email is linked to my Gmail.
Reported by GetHuman-deanhawl on lunes, 21 de enero de 2019 16:59
I haven't been receiving emails for the past 10 days. An Apple representative attempted to troubleshoot the issue, suggesting it might be related to my wife's Gmail account and advised contacting Google for further assistance. I am looking to identify and resolve the problem, especially if it pertains to Google. However, my primary request is to have the opportunity to speak with a customer service representative directly regarding this matter. As the Director of a significant Emergency Department in Connecticut, I encounter numerous patient inquiries daily. Just as my patients seek assistance with their medical concerns, I am seeking prompt resolution to my email problem. It is crucial for me to have access to a live representative. While I have had positive experiences with Apple and my banking institutions' customer service, I am disappointed in the lack of attention to customer care demonstrated by Google in this instance. Given the high volume of visits my Emergency Department handles annually, efficiency and customer service are paramount, considering other feasible alternatives such as Mozilla.
Reported by GetHuman2019610 on miércoles, 23 de enero de 2019 0:50
My devices were stolen, and the thieves deleted and blocked me from accessing my emails. My main email is [redacted], but I can't see any messages or contacts. My secondary email, [redacted], seems to have been deleted by Google. Even my most recent email, [redacted], is inaccessible. I am concerned about how this breach occurred and how the thieves were able to change passwords. I believed my information was secure with Google, but now my identity is compromised. I am deeply troubled by this situation and feel helpless with my vital information in the wrong hands. I hope for a resolution and change to prevent such incidents. Thank you for any assistance. Sincerely, Alonzo R. Phoenix.
Reported by GetHuman-willeonf on miércoles, 23 de enero de 2019 23:39
I am struggling with accessing my Samsung phone because Google is imposing a lockout. Initially, I reached out to Samsung for assistance, but they redirected me to Google as the source of the issue. Despite entering my current Google username and password, I am unable to unlock the device due to a potential password change since my last use around 18 months ago. This Samsung Galaxy Express Prime was purchased for a trip to Europe and has been inactive for over a year since my return. With the urgency of activating it through Mint Mobile, I require access to my phone. Although I usually keep track of my current Google passwords, I suspect that updates may have led to the discrepancy. Unfortunately, attempts to contact Google Support have been futile. The situation is critical as I need my phone operational, especially due to my mother's health condition. Your prompt assistance in resolving this matter would be greatly appreciated. Best regards, S. Coach.
Reported by GetHuman-scoach on jueves, 24 de enero de 2019 0:05
I am having trouble recovering my password online after several failed attempts. The passcodes being sent to me from Google via Messenger are not accepted when I try to enter them. I am experiencing issues with the alphanumeric keyboard layout on the recovery page. I have attempted this four times tonight without success due to my age and the effects of anesthesia from my recent surgery. I urgently need assistance as I rely on my Google account to access my Chromebook, Android devices, and Cloud Printer. Please have a representative contact me to guide me through the password recovery process. Thank you for your help. Paul R. B. [redacted] Link Lane, Oriental, NC [redacted]. Contact: [redacted] or [redacted]
Reported by GetHuman-prbarry on viernes, 25 de enero de 2019 0:13
On December 14, [redacted], I set up a business email address ([redacted] or [redacted]) and purchased the domain name kultivationkingz.com and other domains totaling $[redacted].00. After five days, I couldn't access my email account as the password no longer worked. During the recovery process, I discovered that the phone number and backup email linked to the account had been changed without my knowledge. I attempted to reset the password using the original one I created, but the system couldn't verify my ownership. Furthermore, my email associated with websites like Amazon ([redacted]) also had security issues. Someone accessed it and shared personal information like passport photos and my girlfriend's usernames and passwords. I urgently need assistance in recovering and securing my business email and determining the extent of the breach. Despite seeking help from various IT services, including Geek Squad, I haven't found a solution. I am Zachary Brewer McWilliams and can provide proof of domain purchases and associated credit card transactions. Additionally, I established a new iTunes account ([redacted]) with two-factor authentication but encountered issues accessing it. Despite receiving verification codes, I was unable to verify my ownership. I'm open to providing any necessary information to reclaim these accounts and secure my online presence.
Reported by GetHuman-zachmcw on viernes, 25 de enero de 2019 0:47
I am having trouble accessing my email account, which I have been using since around July [redacted]. I was briefly incarcerated from March [redacted] to November [redacted], during which I managed to recover my account. However, in August [redacted] or early September, my phone got stolen. When I got a new phone and tried to log in to my email account, I couldn't remember the password. The recovery email is linked to my ex, who is currently in prison, and even though I managed to access his account through an old phone that I can no longer find, I am stuck in a loop as I can't recall the last password. I have been submitting recovery requests for a few months now without any response. The email account in question is [redacted], and the recovery address is [redacted] It's been frustrating as I cannot break this cycle with my ex's account being my recovery email. I used to access both accounts until my phone, which saved all my passwords, was stolen. Any help regarding the [redacted] account would be greatly appreciated. Thank you, -Jensalinas
Reported by GetHuman2043445 on sábado, 26 de enero de 2019 12:44
I received a notification about issues with my Gmail account mentioning that imap.gmail.com is not responding, leading to being logged out of my business email. Google stated it will take 3-5 business days to fix the problem. Despite trying to recover my account with my alternate email and phone number for verification, Google's automated system has prevented me from accessing the account. I am disappointed by this handling. I have decided to stop using this email for important matters and will switch to my iCloud email instead. I also plan to update my email on iCloud, moving away from Gmail. When seeking help from Apple, I have not encountered similar delays in assistance. I feel like a mere number in a queue, waiting to be addressed at their convenience. Having used the affected Gmail account for recent interviews, I am concerned about missing important communication. With attempts to resolve the issue unsuccessful, I am frustrated at being unable to speak with a representative for help. I am hopeful that someone will contact me promptly to assist in regaining access to my emails. Thanks, Janine
Reported by GetHuman-janfrans on sábado, 26 de enero de 2019 17:06

Help me with my Google issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!