I have Verizon and an lg smartphone and ive had my same screen lock password forever. h...

GetHuman1974143's customer service issue with Google from January 2019

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The issue in GetHuman1974143's own words
I have Verizon and an lg smartphone and ive had my same screen lock password forever. however locked myself out. my account is *****@***.com and I couldn't recover my email address password due to my phone being locked which means no text can come through. Gmail sent a message to my aol address which then was sent that it is reviewing. As of now I am unable to access my phone at all due to the lock google has on it. I have many picutres of my children and family and im a single mom of *. Please help me recover it so I can use my phone again! I am using my son's laptop right now to email you.
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Customer service issue
Reported by GetHuman1974143
Jan 16th, 2019 - 9 mons ago
I have an issue with Google too
Not resolved
Seen by 3 customers so far
Similar issue to 33215 others
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GetHuman1974143 started working on this issue
Jan 16th 4:21am