My parents have been logged out of their gmail account on their desk top. And they have...

GetHuman-kfwaterm's customer service issue with Google from January 2019

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The issue in GetHuman-kfwaterm's own words
My parents have been logged out of their gmail account on their desk top. And they have no idea their password. I've tried to recover their account and asked for a code. My mom can get gmail on her phone but the code is not coming thru on her device. I am their daughter Kelly Waterman *****@***.com. Please help me help them. They are in their **'s. This is so frustrating. My mom can get email on her phone but she's not using the Gmail app. That might be why the email with the code is not coming thru. Their email is *****@***.com.
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Customer service issue
Reported by GetHuman-kfwaterm
Jan 15th, 2019 - 9 mons ago
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Jan 15th 5:10pm