I used to have * e*mail addresses "*****@***.com" under the name "Diane Harris" and...

GetHuman1968018's customer service issue with Google from January 2019

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The issue in GetHuman1968018's own words
I used to have * e*mail addresses "*****@***.com" under the name "Diane Harris" and "*****@***.com" under the name "Traci Smiles." They both had * step verification on them and they were both each others backup account. I had them hooked up to my cell phone number (***)***-**** but I lost that number and I had my parents number (***)***-**** listed as their backup number but now for some reason your system wants to text the verification number instead of call but it's a land line. So I answer the very few questions I'm asked that I am able to answer, give the email address "*****@***.com" as an email address where I can be reached, fill in the verification code I'm sent, and am given the "we can't confirm this is your account" response. Occasionally I am given the opportunity to put in the last password I remember which are "hogtieme**u" and "huckleberry***" but it never even makes a difference other than sometimes I get stuck continually putting in the password and having to verify I'm not a computer over and over and over again... It's really annoying and pointless and has had me trying to get back into my emails for months... I'd say somewhere between * and ** months ??? At this point I am afraid they may have been deleted as they both have very important emails (from lawyers etc) and pictures (of deceased) people and animals. I have copies of a lot (if not all) of my texts messages and recorded phone calls in my drive, and have those emails listed at important places like "PayPal" and "Credit Karma." I can give you some personal details like I have both my mom's email addresses "*****@***.com" and "*****@***.com" listed in my address book and people like my parents (***)***-****, my sister Brandi (***)***-****, my best friend Petterson (***)***-****, and my boyfriend Stingray (although I'm not sure which number I would've had listed) and I more than likely had my * lawyers numbers William Henry and Vladimere listed in my contacts but I don't remember their numbers... Oh, and I had a government program called "Keep Your Home California" too... Please Please Help Me Get Back Into These * Accounts!!! It's so very very very important to me to recover a lot of what I lost in them that I would never be able to fully express my gratitude and appreciation!!! THANK YOU FOR YOUR TIME, CONSIDERATION, AND HELP!!! GOD BLESS YOU!!! Traci Stevens (cell *) ***-***-****
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Google

Customer service issue
Reported by GetHuman1968018
Jan 15th, 2019 - a mon ago
I have an issue with Google too
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Timeline
GetHuman1968018 started working on this issue
Jan 15th 10:27am