I cannot remember my password to my google email and when I set the account up many yea...

GetHuman1964861's customer service issue with Google from January 2019

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The issue in GetHuman1964861's own words
I cannot remember my password to my google email and when I set the account up many years ago I had an email address from my previous place that I worked and my cell phone number has also changed. When they send the verification to my current email that I have had for over ** years google tells me they are unable to verify it because it was not the original secondary email I signed up with. I haven't had that secondary email in approximately ** years. I only want to set up a new password for my account because I am locked out and I had numerous vacation pictures and pictures of my children that I can't retrieve. My gmail account is *****@***.com.
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Customer service issue
Reported by GetHuman1964861
Jan 14th, 2019 - a mon ago
I have an issue with Google too
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Seen by 12 customers so far
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