I have a Samsung Galaxy S** phone, however, the account is under m friends name. I did...

GetHuman1963722's customer service issue with Google from January 2019

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The issue in GetHuman1963722's own words
I have a Samsung Galaxy S** phone, however, the account is under m friends name. I did a factory data reset on the phone because it was not acting correctly. I felt it may have a bad virus or even possibly be hacked. I say hacked because the phone has a different email address & name that is neither my friend's or mine. After doing factory reset, the phone is stuck and won't recognize any google accounts. How can I resolve this because now the phone isn't doing the basics like making or receving calls or text messaging. What can I do to resolve this & make it work again? Thank you
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Google

Customer service issue
Reported by GetHuman1963722
Jan 14th, 2019 - 9 mons ago
I have an issue with Google too
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Seen by 2 customers so far
Similar issue to 32736 others
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Timeline
GetHuman1963722 started working on this issue
Jan 14th 7:11pm