Good evening. I did some in game purchases through google play in a game called rise of...

GetHuman1963473's customer service issue with Google from January 2019

32731 similar
0 following
Help with my Google issue
First: share to improve GetHuman1963473's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1963473's next move: try the Google help center again.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1963473 will want to follow the link below to head to their help center. We will check on GetHuman1963473 later to make sure it's all set or try to help escalate.
The issue in GetHuman1963473's own words
Good evening. I did some in game purchases through google play in a game called rise of civilizations, I had ***$ in my card and spent ***$ out of it, and I have every purchase made saved in my google pay account, when I checked my card I nearly had any balance left if at all, I had a couple of errors and declines when I first wanted to do the purchases but I worked it out later by restarting both my account and phone but I am afraid that maybe they got the money even from declined or failed purchases or maybe it is something else since I have no idea, I lost over ***$ and I'd like to figure out what went wrong. My gmail used for the purchase is *****@***.com.
GetHuman1963473 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman1963473 fixed the problem
We are waiting for GetHuman1963473 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google email you?
This email address isn't valid
Follow this issue
See how GetHuman1963473 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1963473
Jan 14th, 2019 - a mon ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
Similar issue to 32731 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
GetHuman1963473 started working on this issue
Jan 14th 6:38pm