Good evening. I did some in game purchases through google play in a game called rise of...

GetHuman1963473's customer service issue with Google from January 2019

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The issue in GetHuman1963473's own words
Good evening. I did some in game purchases through google play in a game called rise of civilizations, I had ***$ in my card and spent ***$ out of it, and I have every purchase made saved in my google pay account, when I checked my card I nearly had any balance left if at all, I had a couple of errors and declines when I first wanted to do the purchases but I worked it out later by restarting both my account and phone but I am afraid that maybe they got the money even from declined or failed purchases or maybe it is something else since I have no idea, I lost over ***$ and I'd like to figure out what went wrong. My gmail used for the purchase is *****@***.com.
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Customer service issue
Reported by GetHuman1963473
Jan 14th, 2019 - a mon ago
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GetHuman1963473 started working on this issue
Jan 14th 6:38pm