I asked for a trade in kit when I ordered an unlocked pixel *. I haven't received it ev...

GetHuman-kmercado's customer service issue with Google from January 2019

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The issue in GetHuman-kmercado's own words
I asked for a trade in kit when I ordered an unlocked pixel *. I haven't received it even though the tracker mentioned that it was shipped. Then for another other but this time sent to a different address but I haven't received any email confirmation about this new order for do I see it in the order history. Just wondering if I'm still going to receive a trade-in kit?*If needed the ID for the trade in kit is: **************
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Customer service issue
Reported by GetHuman-kmercado
Jan 14th, 2019 - 9 mons ago
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Jan 14th 12:13am