Okay. I need a lot of help. I got a whole new phone line. But ALL of my old gmail info...

GetHuman1933174's customer service issue with Google from January 2019

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Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1933174 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1933174 can let us know if they help or not.
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Before contacting them, items GetHuman1933174 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1933174's own words
Okay. I need a lot of help. I got a whole new phone line. But ALL of my old gmail info is on my old phone and that phone is broke. I don’t remember the password. And I don’t remember the recovery email password. And I can’t have a verification code sent to my number because I have a new number now. My old number was ***-***-****. And my gmail is currently *****@***.com but I can’t access it. How can I get back into that gmail? I have absolutely no way of getting back into it. I know my security questions but that didn’t help. I just don’t know my recovery email and I have a new phone number. I need to get back into that account because that’s how I pay all of my bills and my rent. What do I do.

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Customer service issue
Reported by GetHuman1933174
Jan 9th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 31308 others
0 customers following this


GetHuman1933174 started working on this issue
Jan 9th, 2019 10:12pm