I'm attempting to log my son's google account into his phone. His account is supervised...

GetHuman-cerbdog's customer service issue with Google from January 2019

34 views | 31008 similar | 0 following
Help with my Google issue
First: share to improve GetHuman-cerbdog's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cerbdog's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cerbdog will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-cerbdog can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-cerbdog may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-cerbdog's own words
I'm attempting to log my son's google account into his phone. His account is supervised by my wife and I's accounts via Google Family Link. **When a log in is attempted with his account, I get to the point where I verify my Parent login with my credentials and then get an error that says "Device management could not be completed. Start over and sign in again." No number of attempts causes this to succeed. **Further, when I go to remove his account using the Family Link app on my phone, I'm given the error "Trouble removing Jack. Try again." Using the interface through my browser (https:**families.google.com*families), clicking on his user portrait in our Family Group results in the following error: "***. That’s an error. There was an error. Please try again later. That’s all we know."**I am able to log into his account through Firefox*Chrome, but I am completely unable to use his mobile device at this time.*You did not yet indicate what Google should do to make this right.

GetHuman-cerbdog did not yet indicate what Google should do to make this right.

How GetHuman-cerbdog fixed the problem

We are waiting for GetHuman-cerbdog to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cerbdog fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-cerbdog
Jan 9th, 2019 - 2 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 31008 others
0 customers following this

Timeline

GetHuman-cerbdog started working on this issue
Jan 9th, 2019 12:52am