I'm attempting to log my son's google account into his phone. His account is supervised...

GetHuman-cerbdog's customer service issue with Google from January 2019

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The issue in GetHuman-cerbdog's own words
I'm attempting to log my son's google account into his phone. His account is supervised by my wife and I's accounts via Google Family Link. **When a log in is attempted with his account, I get to the point where I verify my Parent login with my credentials and then get an error that says "Device management could not be completed. Start over and sign in again." No number of attempts causes this to succeed. **Further, when I go to remove his account using the Family Link app on my phone, I'm given the error "Trouble removing Jack. Try again." Using the interface through my browser (https:**families.google.com*families), clicking on his user portrait in our Family Group results in the following error: "***. That’s an error. There was an error. Please try again later. That’s all we know."**I am able to log into his account through Firefox*Chrome, but I am completely unable to use his mobile device at this time.*You did not yet indicate what Google should do to make this right.

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Customer service issue
Reported by GetHuman-cerbdog
Jan 9th, 2019 - 3 years ago
Not resolved
Seen by 71 customers so far
Similar issue to 31008 others
0 customers following this


GetHuman-cerbdog started working on this issue
Jan 9th, 2019 12:52am