I had two Gmail accounts linked to each other. A few years ago I noticed one of them we...

GetHuman-greglio's customer service issue with Google from January 2019

1 view
30607 similar
0 following
Help with my Google issue
First: share to improve GetHuman-greglio's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-greglio's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-greglio will want to follow the link below to head to their help center. We will check on GetHuman-greglio later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-greglio may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-greglio's own words
I had two Gmail accounts linked to each other. A few years ago I noticed one of them went missing and there was nothing I could do to locate it. I abandoned it since my primary account was the one I was using. Last week I began getting an onslaught of bounced back messages because the misplaced account had reached its maximum and everything was spilling into my primary account. When I tried to access the old account I was locked out. Didn't have the password. I went to Google account recovery and answered all the questions correctly. Nevertheless Google told me it could not confirm that I was the owner of the account. For the love of God why oh why is there no way to have a conversation with a human being to fix this mess? And why oh why is my Google account on lock down like Fort Knox every time there's a problem? I've answered all the security questions correctly. Please advise.
GetHuman-greglio did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-greglio fixed the problem
We are waiting for GetHuman-greglio to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google email you?
This email address isn't valid
Follow this issue
See how GetHuman-greglio fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-greglio
Jan 7th, 2019 - a mon ago
I have an issue with Google too
Not resolved
Seen by 1 customer so far
Similar issue to 30607 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-greglio started working on this issue
Jan 7th 10:03pm