I had two Gmail accounts linked to each other. A few years ago I noticed one of them we...

GetHuman-greglio's customer service issue with Google from January 2019

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The issue in GetHuman-greglio's own words
I had two Gmail accounts linked to each other. A few years ago I noticed one of them went missing and there was nothing I could do to locate it. I abandoned it since my primary account was the one I was using. Last week I began getting an onslaught of bounced back messages because the misplaced account had reached its maximum and everything was spilling into my primary account. When I tried to access the old account I was locked out. Didn't have the password. I went to Google account recovery and answered all the questions correctly. Nevertheless Google told me it could not confirm that I was the owner of the account. For the love of God why oh why is there no way to have a conversation with a human being to fix this mess? And why oh why is my Google account on lock down like Fort Knox every time there's a problem? I've answered all the security questions correctly. Please advise.
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Google

Customer service issue
Reported by GetHuman-greglio
Jan 7th, 2019 - a mon ago
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GetHuman-greglio started working on this issue
Jan 7th 10:03pm