I changed my phone number approximately * weeks ago and didn't update my new phone numb...

GetHuman1909512's customer service issue with Google from January 2019

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1909512's own words
I changed my phone number approximately * weeks ago and didn't update my new phone number. Then I had to do a factory reset to my phone. I backed up my phone to Google drive and now I can't access my original Google account because I can't remember my password from my first Google account. I have set up a new Google account but because Google dosent reckonize my phone. Please help me recover my original Google account.
GetHuman1909512 did not yet indicate what Google should do to make this right.
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Customer service issue
Reported by GetHuman1909512
Jan 6th, 2019 - a mon ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
Similar issue to 30220 others
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GetHuman1909512 started working on this issue
Jan 6th 6:03pm