I lost one phone and the other is not receiving photos

GetHuman1900911's customer service issue with Google from January 2019

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The issue in GetHuman1900911's own words
Get my photos from one phone to the other ... My account *****@***.com was logged into on a different phone and none of my pictures from the first phone showed up. I'd like to get access to all my pictures that were uploaded in July to October they r irreplaceable so please do everything you can?
Is that my photos have not shown up.
To get my photos off that phone that was logged into first by my account *****@***.com
I'm a new customer and this is not a good start to a good experience being a customer.
Tried calling simple mobile.
I have an issue with Google too
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Photos
Customer service issue
Reported by GetHuman1900911
Jan 5th, 2019 - 4 mons ago
I have an issue with Google too
Not resolved
Seen by 7 customers so far
Similar issue to 29740 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman1900911 started working on this issue
Jan 5th 2:29am