I was given a PIXEL PHONE * XL (**GB, Not Pink, Fi), RMA*RMA******** by my son for Chri...

GetHuman1888212's customer service issue with Google from January 2019

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Help with my Google issue
GetHuman1888212's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1888212 will want to follow the link below to head to their help center. We will check on GetHuman1888212 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1888212 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman1888212's own words
I was given a PIXEL PHONE * XL (**GB, Not Pink, Fi), RMA*RMA******** by my son for Christmas. It was ordered on Nov. **, sent via Fed Ex and received on Nov. **, ****. I did not even remove phone or stand from packaging but read your material and returned it promptly per YOUR written instructions. The ORDER NUMBER is GS ************ which you listed on an e-mail Dec. **, ****. The refund amount states $***.**. My son had a "live chat" with your employees on Dec. **, **** re CASE ID *-************* inquiring about his refund. He was told I WOULD NEED TO SPEAK TO YOU because it would have to be refunded to my account. I have no account, have never bought anything from Google that I am aware of and he is a young married man with * very young children who actually bought and paid for that phone. Now, YOU have the phone, YOU have his $***.** and neither he (in Massachusetts) nor I in Ky. have anything. I do not want credit as I am in my **'s and it is more than I require. What I want is for YOU to tell me how he gets his money refunded...NOT A CREDIT. Thank you in advance.
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Google

Customer service issue
Reported by GetHuman1888212
Jan 3rd, 2019 - 4 mons ago
I have an issue with Google too
Not resolved
Seen by 6 customers so far
Similar issue to 29130 others
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Timeline
GetHuman1888212 started working on this issue
Jan 3rd 4:40pm
GetHuman1888212 shared this issue with your circles on Google+
Jan 3rd 5:57pm