The first problem began two or three weeks ago google kept telling me i needed to sign...
GetHuman-jckook's customer service issue with Google from January 2019
Help with my Google issue
First: share to improve GetHuman-jckook's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jckook's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jckook will want to follow the link below to head to their help center. We will check on GetHuman-jckook later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jckook may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-jckook's own words
The first problem began two or three weeks ago google kept telling me i needed to sign in. Since i use chrome all the time i did not seem to think it was a problem, due to the fact all other google services seem to be working fine. And my other accounts were also working, youtube. pandora, wal-mart, etc. I began noticing problems with netflixs on an out of town job, a jobsite I had been on before and used my hotspot to watch a movie without HDMI or USB hookups my laptop just pulled off my verizon phone hotspot. Which happens to be a HP intel pentium all the bells im told. Im no electronics genius by a longshot. This laptop was givin to me about a year ago around christmas. The one who gifted it to me is pretty good and he set me all up and as i previously said up til about three weeks maybe a month all worked flawless.* Then came the log in problemI have had the *****@***.com account since May*June of ******* the day our phones were handed to us at work, doing away with our pagers which were the same numbers. Which is *** -*** -**** as a pager and up til August or first of September as a phone was in the name Ted Nuebeger. This phone number ***-***-**** is the only number ever linked to my google account. I believe the original back up question up until December of **** was in regards to a favorite pet, answer "Bandit". Up until December of last year **** i dont believe anything changed until the laptop came into play. That was when i changed a few things. only because of learning on the laptop. i did change my password in the verizon store one day because i had never used it and could not remember or know where i had written it down. on that day it was changed to "iheartcindy" so i could access my verizon account. That was on one of my phone upgrades.* Now last year in December I did add a second gmail account for a recovery account on all my different accounts. "jerrycook**@gmail" was created for backup recovery linking my windows and google accounts. At this time microsoft windows was* *****@***.com passwrod was ***Buck*** pin* was ****, Google was *****@***.com password was "iheartcindy" pin was her and my birthday which was ****, and the back up question changed to what was your very first ph* you could remember which was ***-***-****. somewhere over the course of the year your people at google insisted i change my google password and it became "sharp*cook". The first time that didnt work i went back to "iheartcindy'. Then again while having the hotspot issue with the tech on chat we changed it yet again to this time "burn*ashley" at the same time we changed the windows one to "Ashonfire" and again insisted on changing pin * which is the same for both accounts now and works it is "****"* After being locked out for trying to many times i kinda blew it off for a week or so being frustrated because i answered every backup question except the password. Then the passworde came to me and still would not allow me access for * to * business days. I believe this happened on three separate occasions totalling fifteen days. And i forgot to mention during this time my phone service got cut off temporaroly, which i informed the google staff. So when they emailed a code the time would runout before i got to wifi for it to come through.* Now the worst part along comes my gal friend that thinks she is miss Guru. While i was driving down the road, with my phone off temporaroly she thinks im just not typing it right. so she types in the pass word and all still not working. Little farther down the road she informs me she canceled my gmail that was in the name "*****@***.com" and well you probably know what happen next. I have literally bout lost everything, i had almost **** pictures among camera,and albums none of my account passwords work. alot of what is missing i know my phones off temporaroly but ive been paying for the full cloud back up that backs everything up, its an extra * dollars on my bill per month.igot cloud onmy computer. there were emails i had marked to print and take to court. the list goes on. What i need to know is since i had those services is it in limbo somewhere in cyber space, and can you recover it for me * I would like to have my "jerrycook**gmail account back with the new one and the outlook account as backups. some sites are still allowing my **gmail to serve as an account and the same password "iheartcindy"including some of googles yourselves. the address on the account should be **** se girard, topeka Ks, *****. and before that **** se croco, Berryton Ks *****, my mothers maidian name was 'Anderson, couple other gmails on there "*****@***.com" , *****@***.com, *****@***.com, some of them are just numbers like money card for walmart C******J, my verizon is ***J***, maybe a jerbear@gmail. again i had all kinds of backup im praying you will be able to recover my old account.
GetHuman-jckook did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-jckook fixed the problem
We are waiting for GetHuman-jckook to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.